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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Looking to the future of multichannel shopping

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Looking to the future of multichannel shopping
Looking to the future of multichannel shopping
We're looking to the future of online and multichannel shopping in today's Internet Retailing newsletter. Both the near future and the more long-term future are in the spotlight today.

We hear from the entrepreneurs behind two businesses that could leave a mark on the future of retailing.

First, Rock Pamper Scissors founder Mat Braddy tells us about the way he's using mobile to make booking a hair appointment a process that is both inspirational and as convenient as Uber.

Then, we hear from Kaustuva Mukherjee on the launch of iBuySell, which promises a new kind of peer-to-peer selling for the future, while today's guest comment comes from Tim Barber of Pitney Bowes, who considers the future of online deliveries, from drones to international deliveries.

All these are visions for a longer-term future. How exactly these predictions and upcoming companies will fare is yet to be seen, though it's likely that ideas formed in the present will resonate in the future and form the basis of further developments that still lie ahead. Looking to the nearer term, New Look chief executive Anders Kristiansen warned today that the outlook for the British economy could be challenging. Bringing these different futures together

Today we also report on the past and present. Online sales rose in May, according to BRC figures out today, while health and beauty retailers are passing up opportunities to personalise their interactions with customers, according to a new study.

Our research

The IRUK Top500 2016 and the first 2016 dimension reports, the first one Brand Engagement and the second on Mobile & Cross-channel, are now available to download. Visit the IRUK Top500 section of the website to find out more.

Our webinars

Bronto marketing strategist Greg Zakowicz joins us for the next InternetRetailing webinar, where he'll be discussing approaches to building an engaging user experience before and after purchase. Creating customer loyalty in an ever-connected world is on 2pm on June 21 (following a date change to avoid the England v Wales fixture in Euro 2016). Click to find out more and register for the free event.

Click to visit the Internet Retailing webinars page to catch up on the latest webinars, which are also available to view again on the IRTV channel.

Event presentations and interviews

Catch up with presentations and other interviews from IRC 2015 on the event website now.
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