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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Majestic Wine to Debenhams: how retailers are boosting their multichannel firepower

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Majestic Wine to Debenhams: how retailers are boosting their multichannel firepower
Majestic Wine to Debenhams: how retailers are boosting their multichannel firepower
In today's Internet Retailing newsletter we're taken by just how far some retailers will go to learn from each other. Today we report on how Majestic Wine, itself no slouch when it comes to multichannel retailing, has bought smaller pureplay, social media-driven, Naked Wines – and put its chief executive in charge of the combined business as it looks to add extra firepower to its approach. Meanwhile, in a less dramatic move, Debenhams has appointed Argos veteran Terry Duddy to its board, where it will no doubt benefit from his multichannel expertise. Both businesses are taking important steps to embed innovative thinking at the highest levels. That looks promising for a future in which conventional retail approaches are certain to be further disrupted.

We report on fresh approaches to multichannel from the logistics industry, as Doddle takes its carrier-agostic collection points, pioneered on the railway network, to university campuses.

Elsewhere we cover figures from Missguided and Bonmarché. Today's guest comment comes from Paul Galpin of P2P Mailing, who considers why, and how, companies should get ahead of the social ecommerce curve.

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