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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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M&S, Asda, Burberry, Thomas Cook, and Mothercare: IRUK 500 retailers report on their digital strategies

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M&S, Asda, Burberry, Thomas Cook, and Mothercare: IRUK 500 retailers report on their digital st
M&S, Asda, Burberry, Thomas Cook, and Mothercare: IRUK 500 retailers report on their digital st
In today's bumper Internet Retailing newsletter, we're reporting on how some of our leading IRUK 500 retailers are performing. The IRUK research, for those that haven't seen it, tracks the performance of the leading 500 UK multichannel and ecommerce retailers across six performance dimensions. You can find more about it here. In recent days no fewer than five IRUK 500 leading retailers have not only reported on their financial results, but also about the digital strategies that have helped achieve those results. Thus today we feature Marks & Spencer, Mothercare, Burberry, Thomas Cook and Asda, all telling us about the progress they're making in a multichannel world. These are just some of the retailers who could feature in this year's Internet Retailing Awards: nominations for the annual awards, which celebrate the best of UK retail among businesses that are helping to lead the world are now open, while early bird tickets are also available.

Today we also have the official retail sales figures from the ONS, news from Royal Mail of how the delivery company is serving e-railers and their customers as it looks to stay in the lead in the UK logistics market, and the findings of new studies from Sage Pay and the Payments Council on how shoppers both do, and want to, pay for their purchases.

Finally, our guest comment comes from Steve Grout of Tangent Snowball, who considers how retailers can make the online to offline experience as smooth as possible.

Our webinars

The next Internet Retailing webinar will be on June 18, when senior analyst Amy DeMartine from Forrester Research joins LogMeIn senior director, products, Ross Haskell to debate what it is that customers now demand from multichannel and ecommerce retailers, and how retailers can best respond. Delighting your customers with the right support takes place on June 18 at 2.30pm. To find out more and register for the free event, click here.

Jim Davidson, head of research at Bronto Software, returns for his third webinar with Internet Retailing on July 2. He'll consider what retailers can learn from the two 'moments of truth' when shoppers may drop out of the purchasing process – and how retailers can win them back. He'll also unveil the findings of Bronto research into a shopping cart and product page audit that spans more than 100 retailers. Revenue rescue: saving sales when shoppers stray is at 2pm on July 2. Find out more and register for the free webinar here.

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.
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