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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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M&S, Asos, Amazon: what IRUK 500 retailers are doing to buck the trend and report fast online growth

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M&S, Asos, Amazon: what IRUK 500 retailers are doing to buck the trend and report fast online g
M&S, Asos, Amazon: what IRUK 500 retailers are doing to buck the trend and report fast online g
In today's newsletter we report on IRUK 500 retailers who are bucking the trend and reporting fast sales growth. Among them, Marks & Spencer and Asos both today report double digit ecommerce sales. How do they do it? Both are focusing on steady improvements that make a difference to customer satisfaction, while ensuring they remain competitive. Amazon is taking a different approach, launching what it bills as a global shopping event, a Prime Day that's designed around its most loyal customers.

We also report today on Phase Eight as it launches a website for its new plus size brand Studio 8, and in today's preview of the 10th annual Internet Retailing Conference we take a look at the products and services stream of the event. Today's guest comment comes from Ohad Hecht of Emarsys, who considers how data can be used to turbocharge marketing instinct to produce top-class results.

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