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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Multichannel and ecommerce retailers look to new horizons

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In today's Internet Retailing newsletter, we're focusing on new horizons. That's the theme for John Lewis as it moves towards an international online strategy with a new shop at Heathrow, and it also underpins Tesco's move to launch a wine through social media. We report on Ocado's half-year results, showing that while sales are up by a commendable 15.6%, profits appear to be some way off, and also cover MailOnline's move to add affiliate links to its online stories, N Brown Group's move to invest more in online while scaling back direct mail activity, and report on a new partnership for PayLater.


Webinars

We have a number of upcoming webinars to let you know about today.

Later today we host Sitecore and Blueleaf for a webinar on Personalising the user journey for premium retailers. The event will be held at 2pm, when the speaker will be Rob Smith, strategy director at Blueleaf. More information is available here, and there's still time to register on the Sitecore Blueleaf webinar page.

On Thursday July 9, Shane Irons of Motorcycle Superstore and Bill Loller, VP of IBM company Mobile Tealeaf, will join us for a webinar on Creating Inspiring Digital Experiences at Motorcycle Superstore. The event will consider how Motorcycle Superstore has committed to providing their customers with an optimal experience. Participants will find out about effective management of online channels, best practice case studies around web analytics and customer experience management, and the impact of online behaviour on the brand. Find out more about the event and register here.

Finally, on Tuesday July 16, SLI Systems bring together Snow + Rock and Javelin Group to discuss SaaS (software as a service): risks and rewards in retail. The event takes place at 11am, when Fraser Davidson, director, technology services, at Javelin Group, and David Kohn, head of multichannel at Snow + Rock, will speak. Find out more and register for the free webinar here.

More information about our webinar programme is available here.

Events

We're also excited to have the first details of the 8th Internet Retailing Conference. The event will be held on October 16 in London. Keynote speakers will include Sir Stuart Rose, chairman of Ocado and Dressipi, and Laura Wade-Geary, executive director, multichannel ecommerce, Marks & Spencer. For more details and early bird supersaver registration, visit 

www.internetretailingconference.com.

And a reminder too that you can still catch up if you missed that vital briefing at Internet Retailing Expo (IRX2013). Presentations and panels from the across the six conferences of the event, the workshops and Innovation TV Studio are now available to view online at InternetRetailingExpo.com.

Today's stories

Sales rise at Ocado, but losses widen

John Lewis plots strategy for international online selling by way of Heathrow

N Brown Group invests further online, but scales back direct mail activity

Mail Online's move to use affiliate links in editorial is welcomed by marketeers

Buy it Direct teams up with PayLater to enable shoppers to spread their payments

Tesco to choose and market new wine through 'world first' social campaign

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