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News from IRC 2016, Ocado and Royal Mail

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In today's InternetRetailing newsletter, we've news of the latest keynote speaker at the InternetRetailing Conference 2016. Tony Rivenell, chief digital officer at Halfords, joins a line-up that also includes James McClure of Airbnb and Ian Jindal of InternetRetailing.

Today we also report as Ocado says it's confident it can continue to grow ahead of the online grocery market, and as Royal Mail shares survey findings that suggest a third of UK online shoppers now abandon their shopping baskets frequently.

Today's guest comment comes from Volker Hildebrand of SAP Hybris, who considers the need to think beyond CRM, while we've an extra analysis piece from Nick Fletcher of Rakuten Marketing, who finds food for thought in the latest back to school season. Finally, a study from Omnico finds that 96% of shoppers think retailers don't know what they want.

Our webinars

We’ve a number of InternetRetailing webinars coming up. Later today we’re joined by James Lovell, European retail solutions leader at IBM, to hear how leading brands are using technology to develop a relevant and personalised customer experience. Learn how Boots is developing a personalised customer experience in 4 steps with IBM is at 2pm on September 13. Click here to find out more and sign up for the free webinar.

And on September 22, we hear from Luca Benini, SVP, GM EMEA at Olapic, to get the bottom line on user-generated content and images. He’ll be talking through key research findings on this kind of content in the webinar. What makes UGC relevant for retail is at 2pm on September 22. Click here to find out more and to register for the free event.

The final webinar of the month brings analysis of mobile commerce with Maria Prados, VP global retail, global ecommerce at Worldpay. The face of mobile shopping: how do age and gender affect mobile adoption? is at 2pm on September 29. Click here for more information and to register for the free event.

In October we’ll hear from Ingenico’s Julian Wallis, country manager for the UK and Ireland. He’ll be identifying what retailers must do to accelerate their international ecommerce growth – and do so profitably. Monetising your international reach: six key steps to find ecommerce success overseas is at 2pm on October 18. Click here to find out more and to register for the free event.

Click to visit the Internet Retailing webinars page to catch up on the latest webinars, which are also available to view again on the IRTV channel.

InternetRetailing Events

The 11th InternetRetailing Conference and second eDelivery Conference take place this October. Information and tickets are now available for the two events here.
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