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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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The online sales growth that's driving the retail industry to invest in digital

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In today's InternetRetailing newsletter, we've interesting analysis of just where shoppers are spending online, thanks to ONS figures out today.

Those figures show continuing growth for online sales, but strong growth in particular for sectors including department stores. It's no surprise that retailers and the industry in general are investing in skills and innovating online. We report today on just how M&S went about developing its new website, on House of Fraser's move to optimise customer journeys, and on new investment reported this week by companies from Rakuten to Kiddicare founder Scott Weavers-Wright and KPMG.

We've an interview with Chris Haighton of Shop Direct in today's IRX 2014 preview while today's guest comment is from Chris Webster of eBay, who considers the need for retailers to get ahead of crossborder shoppers.

strong>Our webinars

On February 26, we'll be joined by Azzam Sheikh, SEO and social media manager of National Tyres and Autocare, and Nils Michaelis, marketing analyst at Trustpilot, to explain how National Tyres and Autocare used online reviews to engage their customers, increasing conversions by 8.7%, in a webinar, Utilise online reviews to increase your conversions. The event starts at 11am. Find out more here

Our events

We're now gearing up for Internet Retailing Expo 2014 (IRX 2014) in Birmingham. The event will be held on March 26 and 27 at the NEC in Birmingham, where there'll be an array of conference streams, workshops and a wide range of exhibitors showing off the latest cutting edge technologies. Watch the Internet Retailing website for the latest news on speakers and exhibitors, while registrations are open on the IRX 2014 website.

Catch-up on IRC 2013

If you missed an Internet Retailing Conference 2013 presentation that you'd like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingconference.com can access all the presentations that we've been given permission to share with our audiences.
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