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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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The rise and rise of multichannel shopping

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The rise and rise of multichannel shopping
The rise and rise of multichannel shopping
A sea change in the way we shop is being detected by many in the run up to this Christmas. It's a theme for two of the stories in today's Internet Retailing newsletter, where we report both on the steady build in online shopping ahead of Christmas, at a time when footfall is down on last year, and on a report by Ofcom that suggests ecommerce is more popular in the UK than any other major country.

As always, we're reminded by commentators that while online may be growing, stores don't need to miss out, and those retailers linking online to stores in a multichannel model are retaining their market share in a hyper-competitive world.

Today we also report on retailers including Laura Ashley, Supergroup, HMV and Sports Direct. Our guest comment comes from Francois Ajenstat of Tableau Software, who considers how retailers can make the most of their Big Data. Find out more in the stories below.


Christmas 2012 comes later online

Is the UK the spiritual home of ecommerce, more popular here than in any other major country?

GUEST COMMENT How to stay afloat in a sea of big data

Laura Ashley online sales grow by more than a fifth, thanks to mobile and international

Olympic boost to Sports Direct sales, online and off

Supergroup sees online sales grow as it takes multichannel expansion overseas
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