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Emma Herrod

Emma Herrod

Recent Articles

Smart delivery: Meeting customer demands in the Covid era

Smart delivery: Meeting customer demands in the Covid era

The disruptions caused by Covid-19 have produced clear winners and losers. The bestperforming retailers have been able to maintain high standards of delivery accuracy and service while also adapting quickly to change.
State of localisation 2020: Why true localisation translates to more than just language

State of localisation 2020: Why true localisation translates to more than just language

The white paper includes deep-dive analysis into some of the localisation strategies pursued by three leading international retailers – Pull&Bear, L’Occitane and H&M
Retail Rethink: customer engagement

Retail Rethink: customer engagement

Past recessions have shown the importance of continuing with marketing rather than cutting back and the same will prove to be true during this pandemic. Consumers looking for transparency and brand stories rather than just price will judge brands and retailers on their actions during this time and these companies are keen to be seen doing the right thing for staff, customers and the wider community
Retail Rethink: digital acceleration

Retail Rethink: digital acceleration

Covid-19 has been a trigger for digital, accelerating investment in ecommerce and implementation of innovative digital strategies. It has accelerated what would have happened in the industry as retailers and consumers have continued to shift towards more online and omnichannel retailing and away from store-based approaches. It has just all happened a lot sooner and faster than would have been seen otherwise.
Retail Rethink Playbook. Building on the opportunity

Retail Rethink Playbook. Building on the opportunity

Includes the stories of five retailers – Seasalt, Country Range, Madison, Outdoor Toys and Poundshop – to give insight into different company types and verticals.

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