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Internet Retailing
Emma Herrod

Emma Herrod


Recent Articles

InternetRetailing Expo: exploring the future of digital innovation

InternetRetailing Expo: exploring the future of digital innovation

The InternetRetailing team previews April’s InternetRetailing Expo which includes more than 100 speakers, 300 exhibitors and last year attracted more than 5,000 visitors.

Insight Around the world

AO: Delivering the goods

AO: Delivering the goods

David Ashwell, MD of Logistics, AO World, spoke to Emma Herrod about how the company manages next-day delivery for its own retail operations and for third parties.
Delivery matters

Delivery matters

Click and collect offers convenience to customers and cost savings for retailers but what does the continuing rise of the service mean for the customer experience. Emma Herrod investigates.
Search: the death of the keyboard

Search: the death of the keyboard

Emma Herrod investigates how voice and visual are changing search and whether they hail the future death of the keyboard.

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