Emma Herrod

InternetRetailing investigates how brands are selling direct to consumers through their own channels, how they are engaging customers both pre- and post-sale and how new subscription services are something that all retailers should be aware of.

The InternetRetailing Expo took place over two days in April at Birmingham’s NEC. Emma Herrod pulls together some of the event highlights.

Co-op has been putting Starship delivery robots to the test in Milton Keynes and has recently rolled out the scheme to a second store in the area as well as expanding online ordering to new areas. Emma Herrod caught up with Jason Perry, Senior Manager Ecommerce Strategy & Rollout, Food Digital, Co-op at the recent eDelivery Expo.

Emma Herrod investigates how digital is enabling brands which don’t have their own direct-to-consumer sales channels to get closer to the customer.