Tesco has seen online growth of 80% with fulfilment capacity doubling in just three months, writes Emma Herrod. Chris Poad, managing director, online, Tesco, explains how the Elite retailer’s culture has changed to agile working, in a feature that first appeared in the RetailX Top500 UK 2021
Excessive packaging and final mile deliveries are seen as harmful to the environment in the eyes of consumers across Europe. But not everyone is able to move beyond a booming second-hand market to conscious environmental purchasing.
The disruptions caused by Covid-19 have produced clear winners and losers. The bestperforming retailers have been able to maintain high standards of delivery accuracy and service while also adapting quickly to change.
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