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Emma Herrod

Emma Herrod

Recent Articles

RXUK TOP500 INTERVIEW Chris Poad of Tesco on how the supermarket moved to agile decision making to respond to Covid-19 at speed

RXUK TOP500 INTERVIEW Chris Poad of Tesco on how the supermarket moved to agile decision making to respond to Covid-19 at speed

Tesco has seen online growth of 80% with fulfilment capacity doubling in just three months, writes Emma Herrod. Chris Poad, managing director, online, Tesco, explains how the Elite retailer’s culture has changed to agile working, in a feature that first appeared in the RetailX Top500 UK 2021
Sustainability report 2020 Consumers put pressure on retailers to change

Sustainability report 2020 Consumers put pressure on retailers to change

Excessive packaging and final mile deliveries are seen as harmful to the environment in the eyes of consumers across Europe. But not everyone is able to move beyond a booming second-hand market to conscious environmental purchasing.
Smart delivery: Meeting customer demands in the Covid era

Smart delivery: Meeting customer demands in the Covid era

The disruptions caused by Covid-19 have produced clear winners and losers. The bestperforming retailers have been able to maintain high standards of delivery accuracy and service while also adapting quickly to change.
State of localisation 2020: Why true localisation translates to more than just language

State of localisation 2020: Why true localisation translates to more than just language

The white paper includes deep-dive analysis into some of the localisation strategies pursued by three leading international retailers – Pull&Bear, L’Occitane and H&M

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