Join Ian Jindal CEO of RetailX as he talks to Stephen Langford, Director of Online at Marks and Spencer about his role in reaching new customers without alienating the M&S faithful, introducing live shopping, converting 100 stores to food only and introducing a new click and collect service.
Stephen started his career Tesco, M&S, George, Asda… and now back to M&S. A ’boomerang’ as he calls it! We will talk to him about this journey and how it has helped drive M&S’s internal mantra of progress – “never the same again” – in recognition that as the world changes so do the capabilities and approaches necessary for success.
As well as getting under the bonnet of one of the country’s most loved retailers we will also be joined by Danny Hudson, Retail & CPG Director, UK & Europe at FarEye, Rachel Fellows, National Account Director for Retail and 3PL at Macfarlane Packaging and Jason Smith VP of Sales at MoEngage Inc. Our expert panel will discuss:
- Connecting with the new customers gained during lockdown
- New challenges of personalisation against a background of supply chain issues
- The real challenges of reusable packaging
- Delivery challenges as people return to work
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