Faith Shoes has picked MetaPack to manage its online deliveries.
“As online sales grew, Faith found that its manual consignment creation at the pack bench had become far too cumbersome to manage and they wanted to improve their ability to print delivery labels,” MetaPack explains. “Through MetaPack they were able to instantly get the correct label, designed according to required carrier specifications, off the pack bench for each consignment. This removed the operational impediment which involved matching ready printed labels to the orders already packed.”
Since introducing MetaPack, Faith Shoes has been able to add another carrier quickly and easily, extending their delivery options.
“MetaPack has given us complete flexibility in carrier selection and allocation and manages all of the complex interfaces as part of the offering,” says David Earl, business systems manager at Faith. “We can now introduce new services, such as ‘next day’ in a matter of hours.”
“The product’s tracking capability is comprehensive and easy to use and has become the common window into the vast amounts of despatch data across the enterprise and, best of all, the implementation process from feasibility through to user sign-off took less than four weeks with minimal setup costs,” he added.
Faith’s future plans include investigating the possibilities of using MetaPack’s functionality to ship from store and to offer real time fulfilment communication to their customers.
