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From John Lewis to Amazon: new approaches to retail delivery

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It’s a truth universally acknowledged that retailers cannot and most likely will not continue to absorb the cost of sending out online orders as volumes rise. In this week’s Internet Retailing newsletter we report on how traders are starting to square that circle for themselves.

John Lewis said it would start to charge for click and collect, while Amazon, which raised the threshold for its free delivery earlier this year, is now introducing premium same-day delivery in London. Where these two lead will others inevitably follow? We wait with interest to see how traders will now start to differentiate themselves on the cost of fulfilment.

Today we also report as BDO shows that online sales continue to grow while the high street disappointed in June, as alternative payments start to make themselves felt in the BRC annual report on payment,

We have a reminder, too, that there’s still time to nominate your standout retailers for the Internet Retailing Awards 2015. Today’s guest comment comes from David Rigler of SQS and considers the next wave of technology change that’s due to reach supermarkets soon.

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The Internet Retailing Awards

The Internet Retailing Retailing Awards will be held on September 24 at the Mandarin Oriental, London. Nominations are now open – click here to nominate your own company or one whose work you admire, and tickets are now available to buy.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.

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