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From Sainsbury’s to B&Q: how leading IRUK Top500 retailers are serving their multichannel customers

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In today’s InternetRetailing newsletter we report on how retailers of all sizes are evolving their service to meet the needs of their customers. For Sainsbury’s, it’s about giving customers choice and an easier and more convenient service, through new digital collection points in store, while it also doubles the number of Argos digital format stores in its branches.

For Holland & Barrett it’s about enabling shoppers to order in store from its wider range.

Moss Bros has invested in its website to boost conversion rates and order values.

And Whittard of Chelsea is selling tea to China as it expands its international sales.

It’s timely then, that in today’s newsletter we have an interview with B&Q omnichannel director Mike Durbridge in which he explains how having one digital platform is making the business easier to navigate for both customers and staff. Durbridge is speaking at IRC 2016, to be held on October 12 at the Hammersmith Novotel – today is the last day to claim a 20% discount on tickets, by entering the code AUTUMN20 at the checkout.

Finally, today’s guest comment comes from Neil Stewart of Salmon, in which he explains the agency’s new concept of Programmatic Commerce.

Our webinars

We’ve a number of InternetRetailing webinars coming up. In our first October session we’ll be joined by Stuart McMillan of Schuh and Andy Davies and Simon Hearne of NCC Group for a discussion of how to turbo power mobile commerce. Learn why Delivering a Fast Mobile Experience is key to Schuh’s Success is at 2pm on October 10. Find out more and register for the free event on the NCC webinar page.

Later that month we’ll hear from Ingenico’s Julian Wallis, country manager for the UK and Ireland. He’ll be identifying what retailers must do to accelerate their international ecommerce growth – and do so profitably. Monetising your international reach: six key steps to find ecommerce success overseas is at 2pm on October 18. Click here to find out more and to register for the free event.

Click to visit the Internet Retailing webinars page to catch up on the latest webinars, which are also available to view again on the IRTV channel.

InternetRetailing Events

The 11th InternetRetailing Conference and second eDelivery Conference take place this October. Information and tickets are now available for the two events here.

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