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Internet Retailing
Iain Banks

Iain Banks


Recent Articles

GUEST COMMENT Spend on your CX to win on Black Friday

GUEST COMMENT Spend on your CX to win on Black Friday

The UK and the US have always inspired each other ‘across the pond’. One of the biggest imports over the years has been Black Friday. Kicking off in stores 29th November this year, with many sales the week before and after, Black Friday deals have transformed holiday season retail in the UK.
GUEST COMMENT Trends shaping retail experiences of the future

GUEST COMMENT Trends shaping retail experiences of the future

In the wake of Amazon’s path to dominance and massive stores closures, retailers are witnessing a transformation of customer expectations and experience. According to the latest research from PwC the gap between the number of stores closing and those opening on the UK’s top 500 high streets has reached record levels. 
GUEST COMMENT Stop calling it a “retail apocalypse”

GUEST COMMENT Stop calling it a “retail apocalypse”

With the recent news that John Lewis, House of Fraser and Pound World are closing stores and Sir Charlie Mayfield, chairman of the John Lewis Partnership, warning that the malaise "isn’t a blip, it is a major shift and it has a while to run”, it would be an understatement to say that retail is undergoing a transformation.

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