My Preferences

My Account

Research

View all research reports

Operations and Logistics

Strategy and Innovation

Advertising opportunities

Advertising opportunities

Video Channel

How Hush are using enhanced location data to delight their customers - Webinar with Loqate

Video Channel

Sleigh this holiday season with conversational gift finders - Webinar with Zoovu

Industry

Downloadable Directory

EDITORIAL Assessing the implications for retail: from the Conservative election victory to changing shopper behaviour

13 Dec 2019by Chloe Rigby

GUEST COMMENT Unified commerce makes the customer experience even more defining for retailers

13 Dec 2019by James Baker

GUEST COMMENT Retailers are raising the bar with sustainability efforts, but is it enough?

12 Dec 2019by Paul Skeldon

View all research reports

RXEU Top500 Report 2019

The RetailX Europe Top500 2019

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

Mothercare appoints Boots as its UK franchise partner

Strategy and Innovation

Missguided returns to profit but reports falling sales after lower marketing investment

Ian Jindal

Editor in Chief

Address

United Kingdom

Interests

Recent Articles

Voice(s) of the customer(s): how can we best understand what shoppers are saying?

Marketing | 25 Jun 18

We have learned to listen to our customers in order to better serve them (and to increase our share of their spend). As voice interfaces offer a literal ear into conversations, Ian Jindal considers his teenage children’s requests around the kitchen table and extrapolates how a listening retailer might wish to exploit this sound stream...

Become a Member

Create your own public-facing profile

Gain access to all Top500 research

Personalise your experience on IR.net

We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

About Internet Retailing

Advertise on Internet Retailing

Terms and Conditions

Ian Jindal

Recent Articles

Become a Member

Latest Tweet