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Ian Jindal

Ian Jindal

Editor in Chief

Address
United Kingdom
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Recent Articles

Voice(s) of the customer(s): how can we best understand what shoppers are saying?

Voice(s) of the customer(s): how can we best understand what shoppers are saying?

We have learned to listen to our customers in order to better serve them (and to increase our share of their spend). As voice interfaces offer a literal ear into conversations, Ian Jindal considers his teenage children’s requests around the kitchen table and extrapolates how a listening retailer might wish to exploit this sound stream...

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