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EDITORIAL From Debenhams and Superdry to Domino’s Pizza: what the shift online means for different kinds of retail businesses

11 Aug 2020by Chloe Rigby

GUEST COMMENT As clothing brands reach critical Covid pinch point, ecommerce strategies will determine tomorrow's brand winners and losers

11 Aug 2020by Tommy Kelly

EDITORIAL How responding to consumer demand is driving responsible ecommerce

07 Aug 2020by Chloe Rigby

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The 2020 RetailX Europe Top1000

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Retail output slumped by 22.5% in Q2 2020, as UK GDP fell by a record 20.4%

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Asos predicts ‘significant’ full-year rise in sales and profits as customer behaviour changes in lockdown

Ian Jindal

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Voice(s) of the customer(s): how can we best understand what shoppers are saying?

Marketing | 25 Jun 18

We have learned to listen to our customers in order to better serve them (and to increase our share of their spend). As voice interfaces offer a literal ear into conversations, Ian Jindal considers his teenage children’s requests around the kitchen table and extrapolates how a listening retailer might wish to exploit this sound stream...

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