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Inside track - How the best retailers are engaging with their customers - 2018 Top500 Research

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Relevant and Resonant: How Meaningful Shopper Relationships Power Retail Success

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GUEST OPINION Gen Z driving retail’s cashierless future – and what to do about it

13 Dec 2018by Hubert Da Costa

EDITORIAL Retailers look for new ways to do business as consumers change the way they buy

11 Dec 2018by Chloe Rigby

GUEST COMMENT High street’s winning playbook must include mobile gamification

11 Dec 2018by Simon Spaull

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IRUK Top500 The Customer Report: 2018

The Customer is now, in theory at least, at the centre of every 21st century retail business. But what does that mean in practice?

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Ocado reports sales growth as shoppers buy more often

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Bonmarché warns on profits as sales hit by ‘unprecedented’ trading conditions

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Industry

Focus on the retail industry and the upcoming trends that will change the shape of the industry.

Dixons Carphone Warehouse pushed into loss by Brexit and digital headwinds

12 Dec 2018by Paul Skeldon

Dixons Carphone has plunged into a statutory £440 million loss against headline profits of £54 million, after taking on £490 million of charges and facing – like everyone else – tricky trading ...

Industry12 Dec 2018

Hard Brexit could wipe £2.3bn of non-food retail, while marketers fret about its impact on data privacy

110

Industry11 Dec 2018

Retailers need to know fast what the plan is for post-Brexit trade: BRC

Industry07 Dec 2018

UK retail now sees more money spent online than on the high street: study

256

Industry04 Dec 2018

Taxing retailers on their online sales is the way to save the high street: Mike Ashley

141

Industry04 Dec 2018

M&S, New Look and Lakeland Leather on the future of the high street

207

Industry04 Dec 2018

THIS WEEK IN PEAK Black Friday moves online as a third of retail sales take place online in November: BRC

161

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Comments

Retail experts share their observations and opinions

GUEST OPINION Gen Z driving retail’s cashierless future – and what to do about it

13 Dec 2018by Hubert Da Costa

GUEST COMMENT High street’s winning playbook must include mobile gamification

11 Dec 2018by Simon Spaull

GUEST COMMENT How online fashion can inspire millennials in the Amazon era

07 Dec 2018by Brett Lawrence

GUEST COMMENT How retailers need to join their customers on a mobile journey to thrive

06 Dec 2018by Ronny Wenske

GUEST COMMENT Why are retailers struggling to adapt to the forces of digital disruption?

04 Dec 2018by Scott Clarke

GUEST COMMENT Stop calling it a “retail apocalypse”

30 Nov 2018by Iain Banks

GUEST COMMENT The Rise of Amazon Go and the cost of convenience

29 Nov 2018by Peter Zaborszky

GUEST COMMENT Thinking within the box

27 Nov 2018by Andy Berry

GUEST COMMENT Thinking within the box: the opportunity box subscriptions bring to the ecommerce industry

27 Nov 2018by Georges Berzgal

GUEST COMMENT Demystifying marketing: how small businesses can tap into big audiences

22 Nov 2018by Raja Saggi

GUEST COMMENT Black Friday: mishaps and opportunities

20 Nov 2018by Rob Shaw

GUEST COMMENT How technology has provided the retail supply chain with a boost

16 Nov 2018by Louise Richardson

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Frontline

Feedback from the frontline of multichannel retail

Omnichannel: Will it work for your business? Sponsored

Many Unhappy Returns Sponsored

P&N Homewares partner with CML to support expansion into Europe and drive customer experience. Sponsored

Fear Of Omni-channeling Sponsored

DMEXCO 2018: Reaching the Perfect Customer Using AI and Machine Learning Sponsored

Generate incremental sales, save money and Increase Google Shopping Ads category share with CSS services Sponsored

Complete Control of the Customer Experience: Why the Future of Digital Commerce Might be Headless Sponsored

Missing Sales Opportunities? Sponsored

Shopware capitalises on considerable growth with its first UK office Sponsored

4 ways that online retailers can gather quality feedback to improve customer experience Sponsored

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1Smartphones drive growth in UK ecommerce market

2Friday deadline for comments on the proposed merger of Sainsbury's and Asda

3Helen Merriot of EY on 2030 customer expectations: "Buying will be about AI, shopping will be about experience"

4Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

5European online sales grew by 11% in 2017, with still faster growth expected in 2018

6Past Times website taken down as WH Smith buys the brand

7Back to school now third largest shopping event in the UK: study

8Jacques Vert owner Calvetron Brands goes into administration

9What would a no-deal Brexit mean for online retailers?

10Homebase closes 42 stores – blame Australians not the internet?

Latest Industry News

M&S, New Look and Lakeland Leather on the future of the high street

04 Dec 2018

THIS WEEK IN PEAK Black Friday moves online as a third of retail sales take place online in November: BRC

04 Dec 2018

Almost one in five do all their grocery shopping online: study

30 Nov 2018

UK businesses sold 16% more online in 2017

30 Nov 2018

Sports Direct and House of Fraser owner Mike Ashley vows to save the high street

23 Nov 2018

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