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EDITORIAL How John Lewis, Waitrose, Amazon, Sainsbury’s, Argos and Pets at Home are adapting their strategies as shoppers shift further online

31 Jul 2020by Chloe Rigby

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

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The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

Strategy and Innovation

Amazon online grocery sales tripled and its profits doubled in the second quarter of its financial year

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Industry

Focus on the retail industry and the upcoming trends that will change the shape of the industry.

John Lewis extends ‘Zoom shopping’ with launch of personal shopping service…

29 Jul 2020by Paul Skeldon

John Lewis is turning to Zoom to provide virtual personal shopping appointments as it seeks new ways to make its stores work for the increasingly online customer base.

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Comments

Retail experts share their observations and opinions

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

GUEST COMMENT Making the most of customer data to improve brand retention

28 Jul 2020by Leyton Ede

GUEST COMMENT How to pivot your Amazon strategy: now and after Covid-19

24 Jul 2020by Ronald Dod

GUEST COMMENT 5 trends transforming digital retail post-crisis

23 Jul 2020by Jean-René Boidron

GUEST COMMENT Omnichannel retail and the future of shopping

21 Jul 2020by Pete Wickes

GUEST COMMENT Efficiency, efficiency… sustainability: how AI can help retailers achieve both goals

17 Jul 2020by Wayne Snyder

GUEST COMMENT Life in 2022: How a Global Pandemic Changed Payments

16 Jul 2020by James Booth

GUEST COMMENT Covid-19 and retail: don’t shelve that online strategy just yet

14 Jul 2020by Lars Larsson

GUEST COMMENT Cybersecurity efforts need to be urgently revised as digital payments gain popularity

10 Jul 2020by Sam Bocetta

GUEST COMMENT Unearthing new revenue streams and routes to profit through the power of digital

09 Jul 2020by Dan Arden

GUEST COMMENT Covid-19: small retailers and their new opportunities

07 Jul 2020by Rory O'Connor

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Frontline

Feedback from the frontline of multichannel retail

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

Consumerism vs. Conscious Commerce: Striking the Balance – New Research by PFS & LiveArea

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

Company Spotlight: James and James Fulfilment

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

How smart rewards programmes will kickstart the economy after COVID-19

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UPDATED Coronavirus round-up: the retail response to Covid-19

Co-op rolls out online shop and two-hour food delivery service in UK

Smartphones drive growth in UK ecommerce market

Past Times website taken down as WH Smith buys the brand

Back to school now third largest shopping event in the UK: study

Helen Merriot of EY on 2030 customer expectations: "Buying will be about AI, shopping will be about experience"

Superdry, Monsoon and INTU at “most at risk of collapse due to COVID-19”, trader warns

Friday deadline for comments on the proposed merger of Sainsbury's and Asda

What would a no-deal Brexit mean for online retailers?

Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Industry News

Armani redesigns as a omni-channel retailer in partnership with Yoox Net-A-Porter

22 Jul 2020

ASOS sees 10% rise in sales plus 16% growth in customer base as international sales boom in lockdown

15 Jul 2020

Asda teams with Uber Eats for grocery home delivery trial

15 Jul 2020

Dunelm pulls back into profit as online investment saves the day

15 Jul 2020

Dixons Carphone sees sales and profits fall, but digital strategy “is right”

15 Jul 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

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