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EDITORIAL Mobile and cross-border defined 2020 and will carry 2021

21 Jan 2021by Paul Skeldon

EDITORIAL The online and multichannel strategies that retailers from Seasalt and Superdry to AO.com and Hotel Chocolat are deploying

19 Jan 2021by Chloe Rigby

GUEST COMMENT The Retention Economy–and how retailers can win in it

19 Jan 2021by Katie Kelly

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Pets at Home shows how fast its omnichannel sales grew in the run up to Christmas

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Focus on the retail industry and the upcoming trends that will change the shape of the industry.

Online and a successful peak see WHSmith survive, but tough 2021 awaits

20 Jan 2021by Paul Skeldon

WHSmith saw a better than expected Christmas peak, but is bracing itself for a large hit in early 2021 as lockdowns hit its stores and travel businesses more than online can compensate for.

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Retail experts share their observations and opinions

GUEST COMMENT The Retention Economy–and how retailers can win in it

19 Jan 2021by Katie Kelly

GUEST COMMENT Does ecommerce need social media? You bet!

15 Jan 2021by Brian Skewes

GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit

14 Jan 2021by Bobbie Ttooulis

GUEST COMMENT The top three ways to fuel ecommerce hypergrowth using augmented analytics

12 Jan 2021by Alexander Igelsböck

GUEST COMMENT Counting the cost to transform for the future

08 Jan 2021by Stuart Higgins

GUEST COMMENT: The power of user-generated content in a retailer's marketing strategy

07 Jan 2021by Loran Gutt

GUEST COMMENT Why marketplaces hold the key to retail recovery

05 Jan 2021by Brendan Walsh

GUEST COMMENT Video & Commerce, the next step for retail and entertainmerce?

04 Jan 2021by Philip Rooke

GUEST COMMENT 2021 Ecommerce Predictions: Where does Personalisation go from here?

31 Dec 2020by James White

GUEST COMMENT Launch control: what customer services teams need when preparing for a blockbuster launch

24 Dec 2020by Brendan Dykes

GUEST COMMENT Increasing the lifetime value of the customer through paid social

22 Dec 2020by Romany Simpson

GUEST COMMENT How Covid changed Christmas: the evolving role of payments in ecommerce

18 Dec 2020by Ken Serdons

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UPDATED Coronavirus round-up: the retail response to Covid-19

UK ‘leads the world’ in online shopping, with over a third of consumers buying online multiple times a week

Co-op rolls out online shop and two-hour food delivery service in UK

Past Times website taken down as WH Smith buys the brand

90% of e-commerce start-ups end in failure within the first 120 days

Smartphones drive growth in UK ecommerce market

Back to school now third largest shopping event in the UK: study

Superdry, Monsoon and INTU at “most at risk of collapse due to COVID-19”, trader warns

Helen Merriot of EY on 2030 customer expectations: "Buying will be about AI, shopping will be about experience"

Shoppers set to spend £1bn on personalised gifts this year: study

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Industry News

Online sales grew by a third as shoppers shielded from Covid-19 in 2020 – but total sales fell by a record 0.3%: BRC

12 Jan 2021

Best bits PART 1: RetailCraft 23 - "Bring a smile to customers' faces" - Pepsico Europe and Whittards of Chelsea

06 Jan 2021

Best bits PART 2: RetailCraft 23 - "Bring a smile to customers' faces" - Pepsico Europe and Whittards of Chelsea

06 Jan 2021

Online grocery sales double in December leading to biggest Christmas on record for supermarkets, but many consumers still don’t like it

06 Jan 2021

Evans to continue to trade online after £23m sale to plus-size specialist City Chic

21 Dec 2020

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