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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Burger chain Five Guys adds m-payments with relish in international multichannel growth plan

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Burger chain Five Guys adds m-payments with relish in international multichannel growth plan
Burger chain Five Guys adds m-payments with relish in international multichannel growth plan
Global burger restaurant, Five Guys is rolling out mobile payments in its flagship restaurants in Paris and Madrid, offering customers the ability to order and pay then collect securely from mobile, tablet or laptop.

Customers in both cities can now pre-order and pre-pay for food, progressing directly to the pick-up point for collection. The system – created by Ingenico ePayments and supported by Lineten’s NOQU, – accepts multiple currencies and payment types as well as a choice of language support options. Five Guys has also been able to use the gateway with its chosen local acquirers.

Five Guys has embraced the way today’s discerning consumer wants convenience and security at their fingertips, no matter what device they use to browse and pay for goods and services.

 

“Integrating Ingenico ePayments into our payment setup was simple and flexible enough to allow us to adapt to local preferences,” says William Day, IT Director, Five Guys. “This service and flexibility in offering local acquiring partners will help us continue our expansion into mainland Europe and live by our philosophy of ‘perfect and serve.”

He continues: “We looked at the world’s biggest and most innovative payments providers and it became clear to us that Ingenico could deliver us the best consultancy and services to help us grow faster internationally. The support, availability, advice and technology from the entire Ingenico ePayments team means we can offer our Five Guys fanatics the friendly, trustworthy experience they expect from their favourite restaurant.”

Ingenico will support Five Guys as it looks to develop volume growth from more live sites in France and Spain, helping secure a transaction volume uplift by offering a localised payment experience that its customers recognise and trust. The success of the launch has also allowed the company to start planning for the next phase of its expansion in these countries and across Europe.
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