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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Home Delivery Network adds international shipping

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Home Delivery Network has extended its service worldwide after agreeing a partnership with global distribution group TNT. The partnership agreement will allow HDN's clients to expand their online shopping services to deliver goods to consumers in more than 200 countries around the world.

The service is already in operation with a number of clients including Shop Direct Group and is now being extended to other clients.

"This new partnership agreement with TNT will vastly improve the breadth of service that we can offer our retail clients, as well as bringing fantastic benefits to consumers who will now be able to order products online and have them delivered to their homes wherever they may be in the world," says Brian Gaunt, chief executive at HDN. "We chose TNT Post Parcel Service Ltd. because we have an existing partnership with them in the UK and have been impressed with their quality of service which matches our own focus on customer satisfaction."

"Both businesses have invested significantly in their systems over the last couple of years to improve parcel visibility and to provide greater convenience to their clients and customers," he adds. "As part of our partnership we have both extended this system investment by joining our parcel tracking capabilities together so that parcels can be followed wherever they are going across the globe."

"We have already built a valuable relationship with HDN over several years now," adds Gerrit Mastenbroek, managing director TNT Post Parcel Service. "We share the same customer values and we are impressed with the innovative spirit at HDN."

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