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The Last Mile – How to deliver on customer expectations - Webinar

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The final mile, meaning the journey from the last depot in the supply chain to the customer’s home, has been a key focal point during the pandemic. Delivering on customer expectations for service while maintaining efficiency has been a key challenge.

Join our Editor-in-Chief Ian Jindal and Cheyney Cartwright, Senior Account Manager at Amazon Shipping UK on Tuesday 6th April for a discussion where we will look at some of the findings of our Leap from Lockdown Report 2021.

During the webinar we will cover:

• How retailers have used better communication to mitigate the impact of delays – Moonpig, Asda

• Innovative approaches to last mile – Morrisons, Heinz boxes

• Choosing a carrier – how retailers find a balance between cost and quality of service

• Drop shipping – a technique for expanding assortment without taking on huge risk

• The app approach – how retailers have partnered with Uber Eats and Deliveroo to reach customers quicker

• Multichannel services – how a unified view of inventory allows click and collect and curb-side pick-up services

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