Digital First Thinking aims to examine the advantages of leveraging multiple digital channels and approaches to meet the customer wherever and whenever they are ready to interact with your brand.
The last three months have brought many new and different challenges for businesses and customers. There has been a huge change in the way that people interact with brands and the pressure on brands to provide an amazing experience has never been greater.
We will talk to digital commerce leaders to discuss how they place focus on digital initiatives and shape their teams to consider the customer experience first in their approach to encourage growth.
Dan Mahoney, Customer Director at Whittard
Michelle Corp, Ecommerce Director at Lily’s Kitchen
Dan Fountain, Managing Director at Tryzens
Simon Ruiz Tada, EMEA Business Development Manager for Retail at Salesforce.