In our March issue, we focus on the customer and the importance of delivering exceptional service. We take a look at the latest key announcements affecting internet retailing. Hear from Ocado’s general managers Matt Soane and James Donkin who share insight into how Ocado has developed as a grocery retailer of two halves. Looking at m-commerce, Zalando’s VP Customer Experience Nuzhat Naweed, examines where mobile will take the fashion industry.
