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John Lewis extends the reach of its click and collect services

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John Lewis customers can now collect their online orders from local convenience stores, petrol stations and supermarkets across the UK.

The department store’s trial of the CollectPlus service, which saw more than 18,000 click and collect parcels handled over seven months in Scotland, Northern Ireland, Wales and the South West, has now been rolled out around the country.

Online purchases are now typically delivered to any of the 5,500 pickup points in the CollectPlus the next day at a £3 cost.

“Click and collect has become a huge part of our business,” said James Leeson, head of online category at John Lewis, “and we are committed to providing our customers with the most convenient shopping experience. We’re delighted to have extended that to every corner of the country.”

The service extends a click and collect partnership between John Lewis and its sister supermarket Waitrose that already sees the parcels ordered online with the department store delivered to most Waitrose branches, extending the reach of a brand that has a relatively low number of stores. Its 42 branches include 31 department stores, ten at home format stores and its airport shop at Heathrow.

Paul Scratchley, commercial director at CollectPlus, said: “The roll-out of this service with John Lewis is a great example of how people in less populous areas of the country can still enjoy the same choice and convenience as those based in cities.

“We’re proud of the success of the trial and that in rolling the service out across the country, we are able to make John Lewis accessible to even more online shoppers.”

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