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Internet Retailing
RetailX Brand Index 2019

RetailX Brand Index 2019

Jonathan Wright

Jonathan Wright


Recent Articles

Case Study: Ocado

Case Study: Ocado

Ocado: Customer Responsiveness & Innovation

Going native

There are good reasons why native advertising – digital advertising designed for the medium on which it appears – is in the ascendency as a way to reach potential customers. Jonathan Wright reports

Changing expectations

For retailers faced with upcoming generations of digital natives, coping with customer demands and expectations will be challenging. Artificial intelligence can help, reports Penelope Ody

12 approaches that work -

Delivering convenience, speed, personalisation and ease of use are vital if sites are to find favour with customers, says Penelope Ody

Preparing for the future today

Over the past two or three years, personalisation has been a recurring theme within retail. It’s easy to see why. Connected to the mobile internet and checking their smartphones several times a day, we have all become so used to being able to get what we want, when we want it that we’ve grown intolerant of delays.

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