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Kathryn Gill

Kathryn Gill

Executive Search - Retail

Address
United Kingdom
Interests
Marketing, Strategy and Innovation, Customer, Marketplaces, Industry

Recent Articles

GUEST COMMENT The last mile – does retail have the agility to keep up?

GUEST COMMENT The last mile – does retail have the agility to keep up?

Consumers have more options than ever and unashamedly expect ‘added-value’ as standard. The ‘last mile’ of the customer journey does not escape this expectation and has an undeniably increasing influence on a consumer’s entire purchase decision. Trailblazers such as Amazon have heightened expectations and customers are demanding more and discounting those retailers who cannot directly meet their needs.

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