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Internet Retailing
Liz Morrell

Miss Liz Morrell

Internet Retailing research editor

Address
United Kingdom
Interests

Recent Articles

Thinking Inside The Box

Thinking Inside The Box

Why shoppers need assistance and guidance

Why shoppers need assistance and guidance

Online shoppers can be overloaded by the choice on offer. We take a look at how retailers might improve the customer experience
Customer expectation: how service innovators are redefining what customers demand when it comes to delivery

Customer expectation: how service innovators are redefining what customers demand when it comes to delivery

Customers are no longer quiet about their desire for the perfect delivery experience. Expectations around service in all areas of their lives are being raised and none more so than in the area of delivery. Service disruptors such as Airbnb and Amazon have set new standards of customer service and in retail shoppers are now realising that they also have the right to expect a similar experience when it comes to product delivery
Flexible logistics that move at the speed of the customer

Flexible logistics that move at the speed of the customer

Towards a flexible, service-oriented infrastructure that can support the promise of multichannel retail

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