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GUEST COMMENT What do over 65 year olds want from their online experience?
12 Sep 2019by Anthony Gavin
Miss Liz Morrell
Internet Retailing research editor
Address
United Kingdom
Interests
Recent Articles
Why shoppers need assistance and guidance
Selling | 08 Jul 19
Online shoppers can be overloaded by the choice on offer. We take a look at how retailers might improve the customer experience
Customer expectation: how service innovators are redefining what customers demand when it comes to delivery
Delivery | 08 Jul 19
Customers are no longer quiet about their desire for the perfect delivery experience. Expectations around service in all areas of their lives are being raised and none more so than in the area of delivery. Service disruptors such as Airbnb and Amazon have set new standards of customer service and in retail shoppers are now realising that they also have the right to expect a similar experience when it comes to product delivery
Flexible logistics that move at the speed of the customer
Whitepapers | 09 Apr 19
Towards a flexible, service-oriented infrastructure that can support the promise of multichannel retail
Delivery News - November 2018
Magazine Articles | 03 Dec 18
Liz Morrell’s insight into changes in the delivery market.
Delivery News: September 2018
Magazine Articles | 27 Sep 18
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© InternetRetailing Media
© InternetRetailing Media
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