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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Are you amongst Europe’s Top 500? (IRM56)

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Europe’s leading retailers will gather in Berlin to gain practicable retail intelligence that can be applied for immediate in-business benefit. Are you amongst them?

The InternetRetailing Summit is giving Europe’s Top500 retailers the opportunity to spend three days learning, sharing and interacting with other impactful leaders, legends and heroes at the first ever InternetRetailing Summit. Being held in Berlin, Germany from 27 until 29 June 2016, the InternetRetailing Summit seeks to break new ground for the sharing of knowledge and information between and about European retailers and the first in enabling extraordinary peer-to-peer interaction.

This summit has been introduced in conjunction with The InternetRetailing Europe Top500 (IREU 500) - the first Europe-wide retail performance index, which analyses and compares best practice across the trading bloc’s 500 most significant retailers, whose senior directors will exclusively attend the InternetRetailing Summit.

Aligned with the report, the Summit presents unique insights into how Europe’s top retailers are performing in six key ‘dimensions’: Mobile; Strategy and Innovation; Customer Experience; Operations and Logistics; Merchandising; Brand and Engagement.

The Summit provides a rare chance for the most senior retail strategists and practitioners to collaborate: far from being protective and competitive about their insights and experience, senior retailers – in our experience of trialing the concept – have relished the chance to participate in an expertly curated, off-the-record discussion where they can pool knowledge and learn from each other.

“We were amazed at how candid senior retailers were when we got them all round the dinner table,” says Sam North, Director, InternetRetailing Events. “I think they really valued the opportunity to talk frankly about their experiences and found this kind of open, honest and confidential exchange to be of immense mutual benefit. Based on that, we have refined our concept for InternetRetailing Summit and put a series of Open Discussion sessions at its heart.”

As with the dinners, the Summit will be held mainly under the Chatham House Rule to ensure confidentiality, allowing retailers to discuss best practice amongst the very best retailers in Europe.

“For the first time, 200 invited senior managers from the Top 500 European retailers can engage in a dynamic, informative and candid conversation about the future of internet retailcraft,” says North.

“Result? Practicable retail intelligence that can be applied for immediate in-business benefit.”

THE BRIGHTEST MINDS

Whilst Europe’s retailers share one continent, they have a multiplicity of challenges to face: language, culture, legal systems, new technologies, the labyrinth of complexities that multichannel and pure-play ecommerce retailers need to navigate is extensive.

The InternetRetailing Summit offers insights from retailers themselves, identifying and exploring how their different approaches to the same market challenges and opportunities enable them to successfully operate in this diverse continent.

The unconventional format of the Summit brings knowledge sharing to a whole new level:z Change-making keynotes fire the imagination and shake up conventional thinking;



  • At the core of the Summit a series of intense, curated discussions, round tables, case studies and Open Space sessions enable productive interaction where groups of retailers talk frankly to each other about their experiences;


  • The brightest minds in European retail cross-fertilize ideas, deepen their knowledge and expertise to come away with real-world know-how for positive commercial outcomes.




The InternetRetailing Summit

is an exclusive, invitation-only event, produced by InternetRetailing Events. We operate an admission policy of invited attendees only from Europe’s Top 500 retailers in order to create the right, senior-level peer group match. Interested in applying to attend? Contact

[email protected]
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