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EDITORIAL How businesses from Watches of Switzerland to Carrefour are focusing on customer needs

19 Jul 2019by Chloe Rigby

Four ways Watches of Switzerland focuses on the customer’s needs

19 Jul 2019by Chloe Rigby

GUEST COMMENT Trends shaping retail experiences of the future

19 Jul 2019by Iain Banks

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RetailX Brand Index 2019

The RetailX Top250 Brand Index (RXBX) Report is now in its third year. Based on research conducted for the InternetRetailing Europe Top500, it focuses in on both Europe’s retail brands and consumer brands selling directly to the public.

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Graze takes its first steps into Europe

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Czech Republic is fastest growing European ecommerce market but UK still runaway leader, says report

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InternetRetailing Expo - InternetRetailing Magazine May 2019

11 Jun 2019by Emma Herrod

The InternetRetailing Expo took place over two days in April at Birmingham’s NEC. Emma Herrod pulls together some of the event highlights.

InternetRetailing Expo: exploring the future of digital innovation

20 Mar 2019by Emma Herrod

The InternetRetailing team previews April’s InternetRetailing Expo which includes more than 100 speakers, 300 exhibitors and last year attracted more than 5,000 visitors.

Delivery matters

20 Mar 2019by Emma Herrod

Click and collect offers convenience to customers and cost savings for retailers but what does the continuing rise of the service mean for the customer experience. Emma Herrod investigates.

Analyst Clothing Conference Customer Delivery Ecommerce Focus Grocery Health Online Other Payment Peak Product Retailer Subscription Technology The Customer UK

InternetRetailing Expo: Celebrating Success

30 Jan 2019by Emma Herrod

The InternetRetailing Expo (IRX) is taking place at Birmingham’s NEC on 3 and 4 April. Emma Herrod looks ahead to what’s in store for visitors.

B2B Conference Customer Ecommerce Europe Industry International Manager Marketing Online Other People Retailer Selling Technology The Customer UK Workshop

Upskilling for success

29 Jan 2019by Emma Herrod

The right people with the best skills and experience are crucial to every part of the retail organisation. Emma Herrod investigates what retailers are doing to keep staff at the cutting edge of ecommerce.

Academic Charity Conference Consultancy Customer Data Ecommerce Industry Manager Mobile Online Other People Product Research Retailer Selling Technology UK

InternetRetailing Conference

03 Dec 2018by Emma Herrod

Emma Herrod brings together some of the retail insight from this year’s InternetRetailing Conference which took place in London in October.

Brands Conference Customer Data Delivery Ecommerce Europe Events Focus Industry International Location Online People Product Region Retailer Selling Technology The Customer UK

Positioning your brand for the future of voice

03 Dec 2018by Nick Wilsdon

Nick Wilsdon, SEO Lead, Vodafone Group looks at the real story behind voice and how much of an impact this new technology is going to make to the marketing landscape and the revenue for retail businesses.

Brands Conference Customer Data Delivery Ecommerce Events Focus Location Marketing Mobile Online Other Product Research Technology UK

InternetRetailing Conference

27 Sep 2018by Emma Herrod

Emma Herrod looks ahead to Internet Retailing’s annual conference and the topics to be discussed.

Annual Brand Engagement Brands Conference Customer Delivery Ecommerce Focus Industry International Marketing Mobile Online Other Peak People Retailer Supplier Technology UK Views

Editor’s comment - September 2018

25 Sep 2018by Emma Herrod

Conference Customer Department Store Ecommerce Focus Health Industry Mobile Other Product Retailer Technology The Customer UK

Shop Direct: making good things easily accessible to more people (IRM53)

05 Aug 2015by Emma Herrod

Announcing the end of the Littlewoods catalogue, Shop Direct has called time on an eighty-year history while fully opening the door to 1:1 digital personalisation. Emma Herrod speaks to the company’s Deputy CEO, Gareth Jones, about the changes. Shop Direct has grown out of the catalogue businesses of the Littlewoods and GUS groups, which offered credit facilities that enabled shoppers to buy items and pay off a set amount each week. From 15 contact centres, 17 bra