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EDITORIAL How the meaning of online is evolving – and who are going to be the winners

24 Sep 2020by Paul Skeldon

EDITORIAL How Covid-19 continues to affect retailers, both online and offline

22 Sep 2020by Chloe Rigby

GUEST COMMENT Why the retail sector cannot afford to lose sight of ecommerce

22 Sep 2020by Tony Preedy

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Pets at Home sees shoppers continue to buy in a ‘new normal’ pattern, supported by its omnichannel capability

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Nike digital sales rocket 82% as stores slump worldwide

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Magazine Articles

Customer insights play a major role in subscription box growth

30 Sep 2019by Stephanie Heasman

Stephanie Heasman, director of customer success, Feefo examines the growth of the subscription model and how Lifebox Food uses reviews to gain insight into its personalised products.

Planning for Black Friday 2019

30 Sep 2019by Andy Mulcahy

Andy Mulcahy, strategy and insight director, IMRG examines retail performance over Black Friday 2018 and looks ahead to the 2019 peak.

Customer Data Delivery Events Focus Industry Marketing Online Other Peak People Retailer Software The Customer UK

InternetRetailing Conference 2019

30 Sep 2019by Emma Herrod

InternetRetailing’s annual conference will be taking place on 10 October. Emma Herrod looks ahead to some of the highlights.

Company Spotlight: QueryClick

27 Sep 2019by Emma Herrod

Agency Brands Consultancy Customer Data Focus Industry Marketing Mobile Online Other Peak Product Retailer Software Technology UK

Company Spotlight: Mention Me

27 Sep 2019by Emma Herrod

Mention Me is on a mission to put trust back into the heart of marketing by harnessing the most relevant form of advertising: word of mouth.

Brands Clothing Customer Europe Focus International Location Marketing Mobile Online Other Peak People Product Research Technology The Customer UK

The mobile splurge

25 Sep 2019by Paul Skeldon

Paul Skeldon, mobile editor, InternetRetailing, examines how the ease of m-commerce is leading to issues around serial returners, sustainability and consumer debt – and how to make it right.

Brands Clothing Customer Focus Grocery Industry Marketing Mobile Online Opinion Payment Peak People Research Retailer Selling Social Commerce Technology UK

Peak panic: The cost of missing metrics

25 Sep 2019by Kevin Murray

Kevin Murray, managing director, Greenlight Commerce examines why ecommerce projects fail.

Brands Customer Delivery Ecommerce Focus Industry Online Peak Research Retailer Software Technology The Customer UK

Social Commerce - from ‘conversion’ to ‘conversation’

25 Sep 2019by Ian Jindal

As social media becomes social commerce, new approaches are required for this front-line customer engagement. Ian Jindal considers a changing perspective on social, from sales focus to customer focus.

Brands Customer Focus Marketing Other Payment Product Social Commerce The Customer