Stephanie Heasman, director of customer success, Feefo examines the growth of the subscription model and how Lifebox Food uses reviews to gain insight into its personalised products.
Emma Herrod and Chloe Rigby investigate changes in the banking and payments industry, legislation of which retailers should be aware and where trust is opening up new opportunities.
Paul Skeldon, mobile editor, InternetRetailing, examines how the ease of m-commerce is leading to issues around serial returners, sustainability and consumer debt – and how to make it right.