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Magazine Articles

The mobile splurge

The mobile splurge

25 Sep 2019by Paul Skeldon
Paul Skeldon, mobile editor, InternetRetailing, examines how the ease of m-commerce is leading to issues around serial returners, sustainability and consumer debt – and how to make it right.
BrandsClothingCustomerFocusGroceryIndustryMarketingMobileOnlineOpinionPaymentPeakPeopleResearchRetailerSellingSocial CommerceTechnologyUK
The final straw: greening the retail supply chain

The final straw: greening the retail supply chain

30 Jan 2019by Emma Herrod
Emma Herrod investigates how ecommerce is following voluntary and regulatory targets for environmental change.
AnalystBrandsClothingCosmeticsCustomerDataDeliveryEcommerceEUGroceryIndustryInternationalOnlineOpinionOtherPeopleProductResearchRetailerSellingSupplierUK
Company Spotlight: Barclaycard

Company Spotlight: Barclaycard

30 Nov 2018by Emma Herrod
CustomerDataEuropeInternationalMobileOnlineOpinionOtherPaymentPeopleProductResearchRetailerTechnologyThe CustomerUK

Shop Direct: making good things easily accessible to more people (IRM53)

05 Aug 2015by Emma Herrod
Announcing the end of the Littlewoods catalogue, Shop Direct has called time on an eighty-year history while fully opening the door to 1:1 digital personalisation. Emma Herrod speaks to the company’s Deputy CEO, Gareth Jones, about the changes. Shop Direct has grown out of the catalogue businesses of the Littlewoods and GUS groups, which offered credit facilities that enabled shoppers to buy items and pay off a set amount each week. From 15 contact centres, 17 bra
BrandsClothingConferenceCustomerDataDeliveryDepartment StoreEcommerceFocusHomewareIndustryMarketingMobileOnlineOpinionOtherPeopleProductRetailerSellingTechnologyThe CustomerUK

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