Emma Herrod and Chloe Rigby investigate changes in the banking and payments industry, legislation of which retailers should be aware and where trust is opening up new opportunities.
Paul Skeldon, mobile editor, InternetRetailing, examines how the ease of m-commerce is leading to issues around serial returners, sustainability and consumer debt – and how to make it right.
As social media becomes social commerce, new approaches are required for this front-line customer engagement. Ian Jindal considers a changing perspective on social, from sales focus to customer focus.
Retailtainment, experiences, personal styling and curated subscription services are all on the rise online but how are retailers balancing experiences with sales? Emma Herrod investigates.
Click and collect offers convenience to customers and cost savings for retailers but what does the continuing rise of the service mean for the customer experience. Emma Herrod investigates.
Rupal Shah, Director of Shopper Research at Simpson Carpenter, looks at five key retail technology trends that will help to make the shopper journey more seamless and convenient than ever.