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EDITORIAL How retailers from Holland & Barrett to Next are adapting to meet customers’ new needs

25 Sep 2020by Chloe Rigby

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

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The 2020 RetailX Europe Top1000

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Boohoo sets out how it will deal with ‘substantially true’ supply chain allegations of poor working conditions and low pay

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Warnings of strong ecommerce demand this Christmas as customers shift online – threatening in-store jobs

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Magazine Articles

Cashing in on banking changes

30 Sep 2019by Emma Herrod

Emma Herrod and Chloe Rigby investigate changes in the banking and payments industry, legislation of which retailers should be aware and where trust is opening up new opportunities.

The mobile splurge

25 Sep 2019by Paul Skeldon

Paul Skeldon, mobile editor, InternetRetailing, examines how the ease of m-commerce is leading to issues around serial returners, sustainability and consumer debt – and how to make it right.

Brands Clothing Customer Focus Grocery Industry Marketing Mobile Online Opinion Payment Peak People Research Retailer Selling Social Commerce Technology UK

Social Commerce - from ‘conversion’ to ‘conversation’

25 Sep 2019by Ian Jindal

As social media becomes social commerce, new approaches are required for this front-line customer engagement. Ian Jindal considers a changing perspective on social, from sales focus to customer focus.

Brands Customer Focus Marketing Other Payment Product Social Commerce The Customer

Giving the right experience

06 Jun 2019by Emma Herrod

Retailtainment, experiences, personal styling and curated subscription services are all on the rise online but how are retailers balancing experiences with sales? Emma Herrod investigates.

Annual Brands Clothing Customer Data Delivery Department Store Events International Jewellery Manager Marketing Online Other Payment People Product Research Selling Subscription Technology The Customer UK Workshop

Delivery matters

20 Mar 2019by Emma Herrod

Click and collect offers convenience to customers and cost savings for retailers but what does the continuing rise of the service mean for the customer experience. Emma Herrod investigates.

Analyst Clothing Conference Customer Delivery Ecommerce Focus Grocery Health Online Other Payment Peak Product Retailer Subscription Technology The Customer UK

Mobile News

19 Mar 2019by Paul Skeldon

Analyst Brands Fashion accessories Jewellery Mobile Other Payment Product Retailer Technology UK

Using customer insight to awaken the retail experience

29 Jan 2019by Peter Brown

Pete Brown, Consultant at Elixirr, examines how analytics will be changing retail in 2019.

Customer Data Europe Marketing Mobile Online Other Payment People Product Research Retailer Technology The Customer

Convenience is king in the brave new world of retail

29 Jan 2019by Rupal Shah

Rupal Shah, Director of Shopper Research at Simpson Carpenter, looks at five key retail technology trends that will help to make the shopper journey more seamless and convenient than ever.