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EDITORIAL Amazon, DFS, Dunelm, Hobbycraft: how leading retailers are handling industry challenges

12 Jul 2019by Chloe Rigby

GUEST COMMENT Why a ‘wait and see’ approach to AI voice assistants will hold back the retail sector

12 Jul 2019by Ashish Sidhra

GUEST COMMENT Successful PSD2 strategy calls for the long game

11 Jul 2019by J Bennett

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RetailX Brand Index 2019

The RetailX Top250 Brand Index (RXBX) Report is now in its third year. Based on research conducted for the InternetRetailing Europe Top500, it focuses in on both Europe’s retail brands and consumer brands selling directly to the public.

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

Pets at Home invests in pet-sitting business as it looks to make half its revenues from services

Strategy and Innovation

How – and why – retailers are using experiences to bring shoppers into stores, amid declining footfall

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Magazine Articles

DTC success: forget your product and focus on your operations

06 Jun 2019by Derek O’Carroll

Derek O’Carroll, CEO, Brightpearl examines the highs and lows of the direct-to-consumer supply chain.

Company Spotlight: RedEye

31 May 2019by Emma Herrod

Brands Customer Data Delivery Focus Industry Marketing Online Other People Retailer Supplier Technology The Customer UK

Frame of reference

31 May 2019by Ian Jindal

How can you establish a connection between your products and the customer’s decisions, while informing the experiences you create? Ian Jindal ponders how retailers can create the frame of reference that is both informative and differentiating.

Analyst Brands Customer Data Delivery Industry Location Marketing Other Product Supplier The Customer UK Views

Made.com: Designing for the digital generation

19 Mar 2019by Emma Herrod

Annabel Jack, Chief Commercial Officer, Made.com, spoke to Emma Herrod about how the company is connecting with millennials online and through its expanded showroom.

Customer Delivery Europe Events Focus Industry International Online Other People Physical Store Product Retailer Supplier Technology The Customer UK Workshop

Industry News

19 Mar 2019by Chloe Rigby

Chloe Rigby highlights recent industry changes.

Brands Clothing Customer Data Delivery Department Store Ecommerce Focus Franchisee Grocery Industry IRUK Top500 Jewellery Marketing Mobile Online Product Research Retailer Selling Supplier Technology UK

The final straw: greening the retail supply chain

30 Jan 2019by Emma Herrod

Emma Herrod investigates how ecommerce is following voluntary and regulatory targets for environmental change.

Analyst Brands Clothing Cosmetics Customer Data Delivery Ecommerce EU Grocery Industry International Online Opinion Other People Product Research Retailer Selling Supplier UK

InternetRetailing Conference

27 Sep 2018by Emma Herrod

Emma Herrod looks ahead to Internet Retailing’s annual conference and the topics to be discussed.

Annual Brand Engagement Brands Conference Customer Delivery Ecommerce Focus Industry International Marketing Mobile Online Other Peak People Retailer Supplier Technology UK Views

Delivery News: September 2018

27 Sep 2018by Liz Morrell

Brands Customer Delivery Ecommerce EU Europe Garden Grocery Industry Mobile Online Other Peak People Product Retailer Supplier Technology UK

Schuh: Delivering customer choice

27 Sep 2018by Emma Herrod

Rob Bridle, Logistics Director, Schuh, takes us behind the scenes to show how the shoe retailer remains amongst InternetRetailing’s Top50 in the Operations & Logistics Dimension.

Buying and Merchandising Customer Data Delivery Ecommerce Focus Location Merchandising Online Other Product Region Retailer Selling Supplier The Customer UK

Changing mobile channel

16 Feb 2018by Paul Skeldon

Marks & Spencer has announced a new Technology Transformation Programme that will enable it to become a digital-first business and deliver an improvement in customer experience. It is designed to create a more agile, faster and commercial technology function that will work with the business to deliver growth. The move comes after the retailer set out its transformation programme in November 2017 which sees

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