Magazine Articles

Customer insights play a major role in subscription box growth

30 Sep 2019by Stephanie Heasman

Stephanie Heasman, director of customer success, Feefo examines the growth of the subscription model and how Lifebox Food uses reviews to gain insight into its personalised products.

Insight around the world - InternetRetailing Magazine May 2019

11 Jun 2019by Emma Herrod

Analyst Brands Customer Delivery Ecommerce Grocery Health International Online Other Product Retailer Selling The Customer

Delivery matters

20 Mar 2019by Emma Herrod

Click and collect offers convenience to customers and cost savings for retailers but what does the continuing rise of the service mean for the customer experience. Emma Herrod investigates.

Analyst Clothing Conference Customer Delivery Ecommerce Focus Grocery Health Online Other Payment Peak Product Retailer Subscription Technology The Customer UK

Company Spotlight: zoovu

20 Mar 2019by Emma Herrod

zoovu provides a SaaS technology that enables retailers and brands to offer automated but human-friendly customer support on all digital channels.

Brands Consumer electronics Customer Data Ecommerce Europe Health Marketing Mobile Online Product Retailer Selling Technology UK

Time to focus on the total experience

29 Jan 2019by Penelope Ody

With collapsing brands, CVAs and store closures dominating the headlines in 2018, Penelope Ody investigates how real-world retailers can combat the growing dominance of the internet.

Books Brands Customer Delivery Events Focus Health Mobile Online Other People Product Research Technology The Customer UK

Convenience is king in the brave new world of retail

29 Jan 2019by Rupal Shah

Rupal Shah, Director of Shopper Research at Simpson Carpenter, looks at five key retail technology trends that will help to make the shopper journey more seamless and convenient than ever.

Brands Consultancy Cosmetics Customer Data Delivery Ecommerce Health Industry Online Other Payment People Product Research Retailer Technology UK

Post-GDPR scan & go

30 Nov 2018by Gayle McFarlane

Gayle McFarlane and Charlotte Walker-Osborn of Eversheds Sutherland discuss scan & go and similar technology deployments in a post GDPR world.

Customer Data Health International Marketing Mobile Online Other Payment People Retailer Selling Technology The Customer UK

The passing of a nation of shopkeepers

27 Sep 2018by Emma Herrod

Emma Herrod investigates the issues behind store closures and what is happening to transform this nation of shopkeepers.

Brands Charity Customer Data Delivery Focus Health Industry International Online Other People Product Research Retailer Technology UK

Fostering community in retail

27 Sep 2018by Chris Labrey

Chris Labrey, Managing Director, Econocom UK & IRL, examines how technology is supporting retailers bringing the human touch back to stores.

Brands Customer Ecommerce Events Health Mobile Online Other Payment Region Retailer Subscription Technology The Customer UK

Editor’s comment - September 2018

25 Sep 2018by Emma Herrod

Conference Customer Department Store Ecommerce Focus Health Industry Mobile Other Product Retailer Technology The Customer UK

Re-emerging Retail Conversation with Pandora

Online innovation in a crisis with Moss Bros

EDITORIAL How John Lewis, Waitrose, Amazon, Sainsbury’s, Argos and Pets at Home are adapting their strategies as shoppers shift further online

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

The 2020 RetailX Europe Top1000

Hobbycraft plans multichannel expansion via small format shops – and says its online sales grew by 200% during the Covid-19 lockdown

How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%