Stephanie Heasman, director of customer success, Feefo examines the growth of the subscription model and how Lifebox Food uses reviews to gain insight into its personalised products.
Click and collect offers convenience to customers and cost savings for retailers but what does the continuing rise of the service mean for the customer experience. Emma Herrod investigates.
With collapsing brands, CVAs and store closures dominating the headlines in 2018, Penelope Ody investigates how real-world retailers can combat the growing dominance of the internet.
Rupal Shah, Director of Shopper Research at Simpson Carpenter, looks at five key retail technology trends that will help to make the shopper journey more seamless and convenient than ever.