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Magazine Articles

Customer insights play a major role in subscription box growth

Customer insights play a major role in subscription box growth

30 Sep 2019by Stephanie Heasman
Stephanie Heasman, director of customer success, Feefo examines the growth of the subscription model and how Lifebox Food uses reviews to gain insight into its personalised products.
BrandsConsultancyCustomerDeliveryFocusGroceryHealthIndustryInternationalOnlineOtherProductResearchStationerySubscriptionThe CustomerUK

Insight around the world - InternetRetailing Magazine May 2019

11 Jun 2019by Emma Herrod
AnalystBrandsCustomerDeliveryEcommerceGroceryHealthInternationalOnlineOtherProductRetailerSellingThe Customer
Delivery matters

Delivery matters

20 Mar 2019by Emma Herrod
Click and collect offers convenience to customers and cost savings for retailers but what does the continuing rise of the service mean for the customer experience. Emma Herrod investigates.
AnalystClothingConferenceCustomerDeliveryEcommerceFocusGroceryHealthOnlineOtherPaymentPeakProductRetailerSubscriptionTechnologyThe CustomerUK
Company Spotlight: zoovu

Company Spotlight: zoovu

20 Mar 2019by Emma Herrod
zoovu provides a SaaS technology that enables retailers and brands to offer automated but human-friendly customer support on all digital channels.
BrandsConsumer electronicsCustomerDataEcommerceEuropeHealthMarketingMobileOnlineProductRetailerSellingTechnologyUK
Time to focus on the total experience

Time to focus on the total experience

29 Jan 2019by Penelope Ody
With collapsing brands, CVAs and store closures dominating the headlines in 2018, Penelope Ody investigates how real-world retailers can combat the growing dominance of the internet.
BooksBrandsCustomerDeliveryEventsFocusHealthMobileOnlineOtherPeopleProductResearchTechnologyThe CustomerUK
Convenience is king in the brave new world of retail

Convenience is king in the brave new world of retail

29 Jan 2019by Rupal Shah
Rupal Shah, Director of Shopper Research at Simpson Carpenter, looks at five key retail technology trends that will help to make the shopper journey more seamless and convenient than ever.
BrandsConsultancyCosmeticsCustomerDataDeliveryEcommerceHealthIndustryOnlineOtherPaymentPeopleProductResearchRetailerTechnologyUK

Post-GDPR scan & go

30 Nov 2018by Gayle McFarlane
Gayle McFarlane and Charlotte Walker-Osborn of Eversheds Sutherland discuss scan & go and similar technology deployments in a post GDPR world.
CustomerDataHealthInternationalMarketingMobileOnlineOtherPaymentPeopleRetailerSellingTechnologyThe CustomerUK
The passing of a nation of shopkeepers

The passing of a nation of shopkeepers

27 Sep 2018by Emma Herrod
Emma Herrod investigates the issues behind store closures and what is happening to transform this nation of shopkeepers.
BrandsCharityCustomerDataDeliveryFocusHealthIndustryInternationalOnlineOtherPeopleProductResearchRetailerTechnologyUK
Fostering community in retail

Fostering community in retail

27 Sep 2018by Chris Labrey
Chris Labrey, Managing Director, Econocom UK & IRL, examines how technology is supporting retailers bringing the human touch back to stores.
BrandsCustomerEcommerceEventsHealthMobileOnlineOtherPaymentRegionRetailerSubscriptionTechnologyThe CustomerUK

Editor’s comment - September 2018

25 Sep 2018by Emma Herrod
ConferenceCustomerDepartment StoreEcommerceFocusHealthIndustryMobileOtherProductRetailerTechnologyThe CustomerUK

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