Stephanie Heasman, director of customer success, Feefo examines the growth of the subscription model and how Lifebox Food uses reviews to gain insight into its personalised products.

Brands Consultancy Customer Delivery Focus Grocery Health Industry International Online Other Product Research Stationery Subscription The Customer UK

Cashing in on banking changes

30 Sep 2019by Emma Herrod

Emma Herrod and Chloe Rigby investigate changes in the banking and payments industry, legislation of which retailers should be aware and where trust is opening up new opportunities.

Analyst Customer Data Delivery Ecommerce EU Industry International Jewellery Marketplaces Mobile Online Other Payment People Physical Store Research Retailer Software Technology The Customer

Planning for Black Friday 2019

30 Sep 2019by Andy Mulcahy

Andy Mulcahy, strategy and insight director, IMRG examines retail performance over Black Friday 2018 and looks ahead to the 2019 peak.

Customer Data Delivery Events Focus Industry Marketing Online Other Peak People Retailer Software The Customer UK

InternetRetailing Conference 2019

30 Sep 2019by Emma Herrod

InternetRetailing’s annual conference will be taking place on 10 October. Emma Herrod looks ahead to some of the highlights.

Company Spotlight: Mention Me

27 Sep 2019by Emma Herrod

Mention Me is on a mission to put trust back into the heart of marketing by harnessing the most relevant form of advertising: word of mouth.

Brands Clothing Customer Europe Focus International Location Marketing Mobile Online Other Peak People Product Research Technology The Customer UK

The changing face of mobile retailing

25 Sep 2019by Paul Skeldon

Paul Skeldon, mobile editor, InternetRetailing, investigates peak from a mobile perspective.

Brands Customer Data Delivery Ecommerce Events Industry Marketing Merchandising Mobile Online Other Peak People Physical Store Product Research Retailer Selling The Customer UK

Peak panic: The cost of missing metrics

25 Sep 2019by Kevin Murray

Kevin Murray, managing director, Greenlight Commerce examines why ecommerce projects fail.

Brands Customer Delivery Ecommerce Focus Industry Online Peak Research Retailer Software Technology The Customer UK

Social Commerce - from ‘conversion’ to ‘conversation’

25 Sep 2019by Ian Jindal

As social media becomes social commerce, new approaches are required for this front-line customer engagement. Ian Jindal considers a changing perspective on social, from sales focus to customer focus.

Brands Customer Focus Marketing Other Payment Product Social Commerce The Customer

Editor’s comment - September 2019

23 Sep 2019by Emma Herrod

Brands Conference Customer Department Store Ecommerce Industry Mobile Online Other Peak Product Subscription The Customer UK

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