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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Customer Experience - January 2014

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Customer Experience - January 2014
Customer Experience - January 2014

We echo the words of retail veteran Sir Stuart Rose, who formerly led M&S and is now chairman of a string of innovative ventures including Ocado and Dressipi. “They always used to say the customer is king,” he told Internet Retailing Conference 2013. The customer is not king any more. The customer is master of the universe – you have to give them what they want, when they want it.”

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