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Customer Service - March 2011

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Customer Service - March 2011
Customer Service - March 2011

The most important? We think so. As the online retail marketplace becomes ever more competitive, studies show again and again that one factor makes a big difference – and that’s customer service. A recent benchmark study from eDigitalResearch found that the way customers are treated is the factor that makes the difference to customer satisfaction. That in turn can mean the difference between an average website and a top performer.

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