Our September issue focuses on cross-channel operations with features investigating best practice for cross-channel operations, logistics, IT, in store and mobile. Topics investigated include whether John Lewis’s introduction of a charge for Click & Collect is the beginning of the end for the free service. We also talk to some of the retailers moving from pureplay onto the high street and look at the march of global marketplaces and how shopping centres are using digital to enhance the shopper experience.
Emma Herrod interviewed Andrew Livingston, CEO and Andy Gault, Director of e-Commerce, Screwfix about Click & Collect and why convenience, consistency and stock accuracy is key.
Tesco features in our retail review, joined by our regular sections around the world, dashboard and editors’ comments.
The articles and features are linked on the right, or click on the button to access the pdf/page-turner digital version of the magazine. As ever, please do send through your comments and suggestions to [email protected]