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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Doddle launches android app to replace “while you were out” cards

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Doddle, the network of parcel stores targeting commuters, has released the Android version of its free app as part of its mission to eliminate “while you were out” cards.


Doddle’s free app is the next step in eliminating the dreaded “while you were out” card. Instead, the Doddle app will send a push notification to let you know your parcel has been safely delivered to your preferred Doddle store.

The app was designed by Monitise Create, a division of Mobile Money provider Monitise. It allows users to sign up and create Doddle accounts quickly, as well as track parcels sent through Doddle, to give customers reassurance a parcel has arrived at its destination. The app records the user’s preferred Doddle store along with information on its opening hours and how long parcels will be held for.

Doddle launched the iOS version of the app in November 2014, which includes in-built Touch ID login, meaning you can be identified via your fingerprint alone. The app has now been downloaded by 15% of its membership base, who are collectively using the app more than 1,000 times a week.

Paddy Earnshaw, Chief Marketing Officer at Doddle said: “It’s our mission to make “while you were out” cards a thing of the past. Online shopping should be easy and enjoyable but problems with delivery have taken some of the joy away. The release of our Android app marks an important milestone in helping to eliminate failed deliveries and we will continue to innovate in this area to make customers’ lives even easier.”

Alistair Crane, President, Content at Monitise adds: “Doddle is transforming the delivery industry as we know it. Monitise Create has a track record in discovering, designing and developing innovations which are genuinely ten times better than existing consumer services, and it’s exciting to unlock a greater market share for Doddle by opening up the product to Android users too.”
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