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EDITORIAL What now for stores as high street brands move online?

26 Jan 2021by Chloe Rigby

GUEST COMMENT The fall of Arcadia - but how future owners could make it rise again

26 Jan 2021by Russell Loarridge

EDITORIAL How Top500 retailers from Burberry to The Works from are targeting digital at a time when online sales are expanding fast but overall sales are falling

22 Jan 2021by Chloe Rigby

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ScS sees orders rise 92% as it rides the wave of pent-up demand in 2020

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John Lewis & Partners rolls out 3D visualisation to bolster its Home Design appointments

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Insight into retailer's performance, on key marketing channels such as social media, email and mobile.

Half of shoppers are swayed by social media to make purchase and prefer real customer photos

27 Jan 2021by Paul Skeldon

More than half of global consumers say that social media influences purchases, with 65% finding the availability of previous customer photos on social media and websites essential in their purchase ...

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Retail experts share their observations and opinions

GUEST COMMENT The fall of Arcadia - but how future owners could make it rise again

26 Jan 2021by Russell Loarridge

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

22 Jan 2021by Sarah McVittie

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

21 Jan 2021by Stefan Merz

GUEST COMMENT The Retention Economy–and how retailers can win in it

19 Jan 2021by Katie Kelly

GUEST COMMENT Does ecommerce need social media? You bet!

15 Jan 2021by Brian Skewes

GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit

14 Jan 2021by Bobbie Ttooulis

GUEST COMMENT The top three ways to fuel ecommerce hypergrowth using augmented analytics

12 Jan 2021by Alexander Igelsböck

GUEST COMMENT Counting the cost to transform for the future

08 Jan 2021by Stuart Higgins

GUEST COMMENT: The power of user-generated content in a retailer's marketing strategy

07 Jan 2021by Loran Gutt

GUEST COMMENT Why marketplaces hold the key to retail recovery

05 Jan 2021by Brendan Walsh

GUEST COMMENT Video & Commerce, the next step for retail and entertainmerce?

04 Jan 2021by Philip Rooke

GUEST COMMENT 2021 Ecommerce Predictions: Where does Personalisation go from here?

31 Dec 2020by James White

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Social influencers have led to the rise in fast fashion, with 30% of shoppers using Instagram for inspiration

CASE STUDY IKEA: friction and the customer experience

CASE STUDY John Lewis: customer-centric delivery

60% of global shoppers favour an Amazon Go-like experience, study finds

How Primark marries digital engagement with store-only selling

Debenhams: pressing on with social shopping strategy despite falling sales and profits

CASE STUDY Holland & Barrett: focusing on talking to customers

Sainsbury’s launch of Wasabi Home Bento meals also heralds launch of smart packaging in the store

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

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RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

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GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020

New products, new distribution centre and new marketing push: how Waitrose plans to win back Ocado customers

19 Aug 2020

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020

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Superhuman online experiences: How AI empowers product discovery and inspiration

Made to order: Sustaining service and pivoting to omnichannel with a flexible supply chain

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