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Mark Thomson

Mark Thomson

Recent Articles

GUEST COMMENT Three steps to make click and collect profitable

GUEST COMMENT Three steps to make click and collect profitable

Guest Comment | 17 Apr 18
It is no secret that competition between retailers is at its peak, as all race to stay ahead of the curve with tactics to increase sales and attract more shoppers in-store and online. With the adoption of integrated shoppers service models, retailers who have their click and collect services right are the ones who impress consumers most.
GUEST COMMENT Many happy (retail) returns

GUEST COMMENT Many happy (retail) returns

Guest Comment | 14 Mar 18
In the not-too-distant-past, the only acceptable reason for consumers to return a shop item was if it was broken.

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