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Internet Retailing
Martin Shaw

Martin Shaw

Head of Research

Address
United Kingdom
Interests
Marketing, International, Mobile, Operations and Logistics, Strategy and Innovation, Customer, Payment, Product, Location, Selling, Marketplaces, Technology, Peak, Industry

Recent Articles

Measuring Performance

We score performance in tests to create an index value. The Aggregated Index Value (AIV) is the sum of the test results. This gives us a way to compare performance by using relative AIV. It’s these relative values – between years, sectors, or clusters – that this page shows. A higher AIV represents greater capability and performance. Our benchmarking suggests that Top500 performance has markedly improved in most areas in recent years

About the Top500

About the Top500
Brands selling direct to customer - A new force in retail featuring case studies on Nespresso, New Look and more

Brands selling direct to customer - A new force in retail featuring case studies on Nespresso, New Look and more

A review of the RetailX Brand Index of top-performing direct-selling brands in Europe

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