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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

Martin Shaw

Martin Shaw

Head of Research

Address
United Kingdom
Interests
Marketing, International, Mobile, Operations and Logistics, Strategy and Innovation, Customer, Payment, Product, Location, Selling, Marketplaces, Technology, Peak, Industry

Recent Articles

Beat customer expectations on service

Beat customer expectations on service

Shoppers are well served when retailers provide an experience that meets their needs, whether they’re browsing, buying or asking a question, writes Martin Shaw of InternetRetailing’s RetailX research team.
Meeting expectations?

Meeting expectations?

What do younger consumers find frustrating about the in-store shopping experience, and what does that say about how retailers can plan stores that meet their needs more accurately? Martin Shaw, RetailX head of research, considers new findings that have come out of the InternetRetailing Knowledge Partner programme.
Bridge the gap between store and online

Bridge the gap between store and online

On-the-go shoppers are now using mobile to connect the store with the online experience, writes Martin Shaw, RetailX head of research.
Signed, Sealed and Collected

Signed, Sealed and Collected

How are UK retailers using click and collect to serve shoppers buying from different retail categories? Martin Shaw, RetailX head of research, interrogates the IRUK Top500 data to find out

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