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Michael Goller

Michael Goller


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GUEST COMMENT Is artificial intelligence fiction or fad?

GUEST COMMENT Is artificial intelligence fiction or fad?

There’s a lot of talk about artificial intelligence at the moment, but not that many practical use cases, especially in bricks-and-mortar retailing. We should know. We were one of the early adopters of machine learning in the development of our retail software and have launched a popular chatbot tool to help consumers get quick answers to simple stock enquiries without having to seek out a sales assistant or call customer service.

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