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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Cash is a Ghost of Christmas Past with contactless driving mobile payments growth

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Cash is a Ghost of Christmas Past with contactless driving mobile payments growth
Cash is a Ghost of Christmas Past with contactless driving mobile payments growth
The rise in use of contactless payments is inspiring a growing number of shoppers to use their mobile to pay and do other new things around shopping, the latest research into payment habits by Visa finds in the run up to Christmas.

Contactless uptake across Europe has grown from 36% in 2015 to 52% in 2016, according to Visa’s 2016 Digital Payments Study. This trend is not solely reserved for younger, more tech-savvy consumers. Contactless uptake has increased across all age demographics, the greatest increase within the 55-64 age bracket, which has witnessed 64% growth since 2015.

Moreover, the adoption of contactless cards is having a tangible impact on other payment methods. Europe-wide, contactless card users are more open to using a mobile device as a payment method in a shop (52% contactless card user vs 32% non-contactless card user), to shop via a retailer app (49% vs 31%) and to pay for a meal (50% vs 30%).

As well as reaping the benefits of contactless payments, consumers are also recognising the benefits of other new payment methods. In 2016, 44% of the people Visa surveyed across Europe reported using mobile payment apps, up from 38% last year.  Nearly half (46%) agree that having the option of paying using their mobile or wearable device has made it easier to buy the items they need.

This added convenience is also fuelling an uptake in digital wallet usage across a variety of purchasing channels. European consumers are interested in using digital wallets to make purchases face-to-face (37%), through apps (51%), as well as online (56%). Consumers agreed that greater convenience (61%) and the ability to pay anytime, anywhere (59%), were the primary benefits.

Visa’s Digital Payments study also revealed that shoppers are using a combination of online and physical channels when making purchases, particularly for more expensive items. Seven in ten European consumers are “showroomers” who view an item in-store before purchasing online, while nearly as many, 66%, “webroom”, meaning they look for the best price online, before purchasing the item in that retailer’s shop.

Despite the rise on online Christmas sales, bricks and mortar continue to be an integral part of shoppers’ behaviour. 60% of consumers still enjoy the experience of interacting with staff and seeing the potential gift in person.

Kevin Jenkins, UK & Ireland Managing Director at Visa says: “With more than £2bn being spent on Visa cards in the UK on Black Friday, we continue to see an increase in the shift from cash to cards when people do their Christmas shopping.  This is driven by British consumers’ increased familiarity with contactless cards and other new digital payment services.

“Consumers are now armed with a variety of new ways to pay - such as wearables and a range of digital wallet options on their mobile devices. These options provide consumers shopping in store with a number of fast, easy and secure ways to buy.”

He concludes: “This Christmas will see a host of different methods used to pay for the gifts under the tree, celebratory drinks with friends, and even the Christmas turkey.”
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