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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Doddle goes for customer experience with new iOS app

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Doddle goes for customer experience with new iOS app
Doddle goes for customer experience with new iOS app
Doddle, the new parcel collection, returning and sending service located in and around train stations across the UK, has launched a new iOS mobile app to help retailers provide a better overall customer experience ahead of the peak season.


Designed by Monitise Create, the new app allows consumers to sign up and create Doddle accounts quickly and easily. Customers collecting parcels being delivered to Doddle will then have notifications sent directly to their phones, including a collection code or barcode, which can be scanned directly in-store to collect the delivery. This will help to reduce the amount of inbound enquiries retailers will receive during the run up to Christmas. For customers sending or returning parcels, the app allows them to track the whereabouts of their delivery, for added convenience and peace of mind.

Paddy Earnshaw, Chief Customer Officer, Doddle explains: “Buying things online has never been easier, but the hassle of having to wait around to pick-up missed deliveries and queue again for returns is time-consuming and inconvenient. What Doddle does is to remove the only awkward part of online shopping; our app is another way to help fit into consumers’ lives and make their lives easier.

“Doddle continues to place huge emphasis on the development of its services and solutions. More and more people are shopping online, not just from laptops and desktop computers, but also from smartphones and tablets. By investing in the new Doddle app, the company is promoting efficiency throughout the consumer journey which will be hugely beneficial to our retail customers.”

The app has been designed and developed by Monitise Create, a division of leading Mobile Money provider Monitise Group plc. Alistair Crane, Monitise President, Content, says: “Doddle is one of the most exciting things to happen to not just deliveries, but the retail industry as a whole, in a long time - it’s a rewiring of how delivery systems work that puts the consumer at the centre. Putting mobile the heart of the service shows just how focused on the consumer they are. This is just the beginning - we’re very excited to be on this journey with them, doing for deliveries what Uber did for taxis.”
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