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Co-op ups payment fraud protection as it expands its online offering and invests in innovative payment tools

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Co-op: innovative payments and online services need higher fraud protection
Co-op: innovative payments and online services need higher fraud protection
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Co-op adds more fraud protection as it expands online and innovative payment offerings

As part of its major online expansion plans, UK food retailer and convenience store operator Co-op is launching a range of innovative payment solutions and upping its online payment fraud protection.

 

As a strategic technology partner, ACI has supported Co-op with the launch of several innovative payments initiatives in recent years. Co-op was the first UK retailer to introduce both chip-and-pin and contactless cards in the UK. ACI’s mobile payments technology is an essential component of Co-op’s Pay-in-Aisle App, which was launched in 2018.

 

The retailer also uses ACI’s UP Merchant Payments Solution for its card processing operations and to secure payments data through Point-2-Point Encryption (P2PE). ACI also runs a cloud-based wallet service for Co-op’s loyalty membership scheme.

 

Now it is poised to implement ACI ReD Shield, a highly flexible, real-time fraud management solution customized to the requirements of eCommerce merchants and payment service providers (PSPs). It combines multiple layers of control to deliver a fraud prevention strategy tailored to customer needs.

 

“The Co-op is focused on delivering ease, speed and convenience for today’s time-pressed shoppers – it is all about providing what our members and customers want and need, and emerging technologies play a key part in creating differentiation and choice in a challenging and competitive sector,” says Dave Robertson, Retail IT Director, Co-op. “Safety and security is our number one priority and underpins our use of the latest technologies. That is why we are pleased to continue our relationship with ACI Worldwide and implement its powerful fraud prevention capabilities.”

 

“As online shopping continues to grow, the security of online channels is not only top-of-mind for consumers, but paramount for merchants,” adds Andrew Quartermaine, vice president, ACI Worldwide. “ACI’s ReD Shield helps merchants to pinpoint fraud by combining machine learning, predictive and behavioural analytics, positive profiling and customized rules. It is one of the most sophisticated fraud prevention solutions on the market today, enabling merchants to continuously monitor and refine their fraud prevention approach to stop fraud faster.”

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