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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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More than half of retailers investing in voice search in next 12 months, study says...

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Hear, hear: retail marketers are investing in voice search to better reach today's consumers
Hear, hear: retail marketers are investing in voice search to better reach today's consumers
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Retail marketers investing heavily in voice search

The rise of voice-controlled devices is registering with retailers and brands, with 53% of them admitting they are planning on investing in voice search in the next 12 months.

 

According to The CMO Performance Report 2018, published by digital marketing agency QueryClick, 75% of CMOs surveyed said their brand will change its SEO strategy to ensure it appears in voice-led search results. Of those, 43% said they would do this within the next 12 months. 32% said they would make the changes in over 12 months’ time.

 

Only 3% of brands surveyed have already adapted their SEO strategies to ensure their brand appears in voice-led search results, despite consumers already making 50 billion voice searches per month today.

 

The report, which includes a survey of over 150 Chief Marketing Officers for UK consumer brands with a revenue of over £150 million and an e-commerce offering, found that 66% of CMOs for large retail brands have plans to invest in machine learning to enhance their digital marketing strategies within the next 12 months.

 

Another growing trend, the study found that retailers will continue to invest in influencer marketing to promote their brand and products. 63% of CMOs for large retailers said they will be investing in influencer marketing within the next 12 months. This follows reports that influencer marketing grewby 198% in 2017.

 

“Consumer attention is under an unprecedented assault from brand messaging and content across more channels than ever before, and retailers are fiercely competing for their share,” says Chris Liversidge, Founder and CEO of QueryClick. “Amidst the challenges however lie opportunities for retailers able to rebuild their strategies using data science to truly understand what consumers want, and consistently engage with them.”

 

He concludes: “An investment in digital, including machine learning technology, that allows retailers to track and unify the customer journey across all channels, and allows them to deliver timely, targeted messages to capture demand, is fundamental to their success.”

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