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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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‘Rail commerce’ hits £2.6bn in UK as a fifth of commuters shop on mobile while they travel

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On the right track: UK commuters buying £2bn worth of goods while they travel
On the right track: UK commuters buying £2bn worth of goods while they travel
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Well trained shoppers: commuters now contribute 11% of retail sales as they shop on trains using mobile

Rail commuters in the UK bought £2.6 billion worth of goods while travelling last year – a figure likely to top £4.6 billion by 2022 – accounting for 11% of retail spending.

 

The research, conducted by KBH On-Train Media in partnership with Retail Economics, found that £1 in every £25 of total online retail spend is carried out by commuters while travelling by train. The average value of each transaction is £28.19, which equates to £4.87 every day they commute. This is projected to grow by just over 12% per annum on average over the next four years.

 

KBH On-Train Media and Retail Economics also set out to calculate the overall value of the rail commuter economy in the study. Rail commuters make up 9% of the adult population, but they contributed 11% of total spending, meaning a greater spend per capita than the average UK household.

 

This indicates that the group has disproportionate economic importance. The research suggests rail commuters contributed £140.4 billion to the UK economy last year across all areas of consumer spending.

 

A number of factors were identified as driving the rise of rail commuter commerce, including the increase in on-train Wi-Fi connectivity, ubiquity of smart devices and how consumers feel during their commute. The journey is taking on increased levels of importance as genuine ‘me time’, a convenient time to shop when they are not under any other time pressures.

 

Commuters were asked what motivated them to shop online on trains and found a mixture of factors such as ‘free time’ (26%), ‘convenience’ (25%), ‘boredom’ (17%), ‘don’t feel time-pressured’ (13%); and ‘enjoy browsing for products while on the train’ (11%) (See below).

 

Just why commuters are inspired to shop online
Just why commuters are inspired to shop online

Post-work railway shopping rewards

The most popular time for on-train shopping is the evening commute, between 4pm-8pm (33% shopped then); the second most popular time was morning rush hour between 6am and 10am, when 27% were shopping.

 

The number of people behaving in this way was found to be huge; 51% of commuters shop online while they travel and 15% of these active online commuting consumers purchase on the train more than once a week.

 

These findings support a number of other research projects including OFCOM’s Communications Market Report 2018, which noted how 82% of adults use digital devices whilst commuting; the most popular being the smartphone (71%) followed by the laptop (18%) and tablets (12%).

More than two-fifths (42%) of commuters in OFCOM’s study agreed with the statement: ‘the internet is essential for my commute to complete tasks in my personal life’ and 35% agreed that ‘the internet is essential for my commute to complete tasks in my professional life’.

 

Ian Reynolds, Managing Director, KBH On-Train Media explains: “The on-train audience is an economic power-house, punching way above its weight in terms of spend per capita. All the evidence points unerringly to the fact that successfully capturing the rail commuter market will play a significant part in retailer growth. Total annual online, on-train retail spend is expected to grow by 75% to £4.6 billion in 2022."

 

He continues: “Shopping behaviours have changed exponentially over the last decade. We expect on-train commuter commerce to surge significantly if broader connectivity challenges on rail are addressed as expected. Our respondents, for example, agreed that they would shop more frequently on the train if there was better connectivity (33%). Likewise, they want to see more retailers prioritise the mobile optimisation of sites and apps to make the shopping experience more seamless.”

 

Richard Lim, Chief Executive, Retail Economics adds: “The retail industry is undergoing a period of unprecedented change. The rise of the connected-consumer has been the catalyst for a seismic shift towards an emerging digitally-centric customer journey. An informed and ever-connected consumer can now shop at any time of the day or night, while commuting; post reviews instantly; and share their experiences with their friends and online communities across the world."

 

According to Lim: “[Our] research quantifies a significant opportunity for retailers and brands to engage with rail commuters who are thirsty for relevant content during their precious downtime. Indeed, we found over half of consumers were motivated to shop online during their rail commute because they had free time and it was convenient. This time offers a fantastic opportunity for commuters not only to shop on the move, but to discover new brands, research products and plan future purchases," he says.

 

“With over half of all online retail traffic already being driven by smartphones, the convergence of better connectivity and more powerful devices will underlie the future growth of rail commuter commerce," concludes Lim. "This presents a significant opportunity for those retailers who have embraced this change, invested in digital and have really understood the evolution of the connected customer journey.”

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