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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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RBS teams up with Monitise to deliver broad range of mobile banking services

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Monitise has signed a new partnership agreement with Royal Bank of Scotland (RBS) Technology Services to broaden mobile banking and payments services across its banking divisions.

Monitise has strengthened its existing relationship with RBS by entering a new five-year global strategic partnership. Under the terms of the new agreement, RBS will utilise Monitise's industry leading and award-winning platform to provide innovative bank-grade and secure mobile apps and services to RBS customers.

By further integrating Monitise's configurable technology platform within the bank, RBS is able to give its customers richer, real-time smartphone services as new devices and operating systems hit the market, while continuing to provide mobile services to any customer that wants them via text message, no matter what phone they have.

The new contract covers all RBS Group divisions including RBS and NatWest UK Retail, Citizens Bank US, Ulster Bank and RBS Global Corporate and Business.

Will Jones, General Manager for Monitise's RBS partnership, said: "New apps have been developed on the Monitise platform as part of a partnership project with RBS called Quantum Leap. It really does deliver a leap forward in terms of client innovation and convenience, with helpful banking at the heart of these new apps. The integrated technology is fully flexible and lets the bank optimise every app to take advantage of what advanced handsets can do."

Monitise Group Chief Executive Alastair Lukies said: "As a global provider of mobile money services we have great insights into the varied approaches being taken by banks and financial institutions around the world as they seek to defend and extend their business in this increasing digital and mobile age."

He added: "RBS has positioned itself perfectly to embrace the mobile money evolution and we are delighted to be playing our part. Mobile, like any banking and payments ecosystem, needs to be easy-to-use, secure and interoperable and RBS are putting their customers first by recognising mobile as a channel in its own right, not just another 'access point' for the internet or a call centre. There are 5.5 billion mobile phones globally and organisations that understand and utilise that channel best are going to get closer to their customers."
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