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IRUK Top500 Strategy and Innovation Report: 2018

IRUK Top500 Strategy and Innovation Report: 2018

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Shoppers to get free BT wifi at Fenwick department stores...

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Shoppers to get free BT wifi at Fenwick department stores...
Shoppers to get free BT wifi at Fenwick department stores...
BT has signed an agreement with Fenwick Ltd giving shoppers free, unlimited wifi at its 11 UK premier department stores – visited by some 64 million shoppers annual, all of whom can now browse for free.

The new wifi service will allow shoppers to read product reviews online, share potential purchases on social networks, check email or catch up on news and sports. Available from May 2013. Shoppers simply enter their email address to log on via any wireless-enabled smartphone, tablet or PC.

Mark Fenwick, Chairman, Fenwick Ltd said: “This partnership with BT is an important step in our on-going commitment to provide greater customer service.”

Andy Baker, CEO, BT Wi-fi, adds: “BT research shows that 44% of shoppers now use their smartphone or tablet while on the move to read product reviews. BT Wi-fi is a key enabler of that and we are delighted to be working with Fenwick to marry a traditional shopping trip with digital channels, such as search and social networks, to improve the shopper experience.”

Fenwick Department Stores are just the latest in a series of major public partners to offer free BT Wi-fi. Recently, BT announced GAME, the UK’s leading videogames retailer, would provide free wi-fi access to its 341 UK stores, creating a new environment for gamers to interact and discover new titles.

Fenwick, founded in Newcastle in 1882, is the largest independent department store group in the UK with stores in London’s New Bond Street and Brent Cross, Newcastle, Leicester, Windsor, York, Canterbury, Tunbridge Wells, Bentalls, Kingston upon Thames and Bracknell and Williams & Griffin in Colchester.

BT has the largest wi-fi network in the UK, with more than 4.5 million hotspots. All BT Wi-fi hotspots are free to more than six million BT broadband home and business customers. BT Wi-fi hotspots are in homes, independent businesses, city centres plus well-known brands including Starbucks, Heineken, Welcome Break and Roadchef service stations, Network Rail and many Burger King restaurants.
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